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Emily467
Level 1: Cadet

Data bonus

Answered
I got the 25gb data bonus however when I ran out of my other data it did start using that, it instead used all of my credit. It is also still not letting me use the 25gb
1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Data bonus

Hi Emily467,

 

Do you have an Active Recharge? You need to have an Active Recharge to access the Bonus 25GB Data. 

To have an Active Recharge you must recharge before the expiry date of your last recharge. 

 

You can contact Telstra on 132200 or via Live Chat 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

The Pre-Paid team will be able to look at your Account and see why this has happened.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Data bonus

Hi Emily467,

 

Do you have an Active Recharge? You need to have an Active Recharge to access the Bonus 25GB Data. 

To have an Active Recharge you must recharge before the expiry date of your last recharge. 

 

You can contact Telstra on 132200 or via Live Chat 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

The Pre-Paid team will be able to look at your Account and see why this has happened.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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