vergs
Level 1: Cadet

Data defaults to H+ since tower issue in my suburb.

On Monday the 25th there was an outage in my suburb, which was on the Telstra outages page. Since then my mobile phone drops to H+ data speeds 90% of the time. I have restarted the phone and checked the settings, the phone works fine at 4G speeds out of my suburb. I have not found where I can report this issue to Telstra? I tried 24x7 chat but they just tell me it will resolve itself, which I doubt as it has been four days.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Data defaults to H+ since tower issue in my suburb.

You can report it via http://www.telstra.com.au/webforms/coverage-feedback/feedback.cfm
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now