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Calvo1
Level 1: Cadet

Databank

How can I access my data bank? I click on it + nothing. My data just ran out + I couldn't access data bank so I just recharged another $30. Can I access it or is this just a con?

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2 REPLIES 2
Support Team
Support Team

Re: Databank

Appreciate your patience, Calvo1. Were the prepaid team able to get this squared away? 

Data bank info here - https://tel.st/hsd97 - Matthew.

 

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mjmars1985
Level 7: Deputy Inspector

Re: Databank

Check if they have an active recharge, as Data Bank can only be accessed during an active recharge period
If they try to access the Data Bank through self-care tools including Telstra 24x7, and don’t have an active recharge, a message will advise them to Recharge to access

Goodbye Excess Data Charges

Hello New Plans.

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