Level 1: Cadet

Extra 5g data in phone plan

On renewing my plan in April this year. In store I was eligible for an extra 5g of data as part of the Go mobile Swap plan$79. This has not happened as Last bill I went over my data capacity and was charged.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman
Level 22: Superhuman

Re: Extra 5g data in phone plan

Hi Minno74,

Contact Telstra Billing on 132200 or via Live Chat

Explain your situation and hopefully they'll be able to see that you should be getting the extra 5GB on your account.

So you've never seen the extra 5GB allowance added on any of your bills since April? If not...I would have contacted Telstra before now if it was me.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Find out more