CrowdSupport®
Highlighted
Mango3
Level 1: Cadet

Extra Data

Answered
How do I cancel the automatic extra data that gets charged to us if the kids go over the data allowance?
1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Extra Data

You can't. It's an inclusion in your plan and can't be switched off.

The new plans that have the peace of mind option do give you the choice of having either the 1GB for $10 option, or having your service throttled to 1.5Mbps.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Extra Data

You can't. It's an inclusion in your plan and can't be switched off.

The new plans that have the peace of mind option do give you the choice of having either the 1GB for $10 option, or having your service throttled to 1.5Mbps.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now