Level 1: Cadet

Feedback and WIFI issues

Hi there,


Feedback: I always have issues with getting in contact with you guys. I've downloaded the APP and was trying to chat with someone (Melody) but then it froze and I was unable to reply but could quit the session with no issues. Speaking to the call centre is usually fine however, there are some who could do with better training regarding their overall tone etc.


I currently have wifi at home with medium data usage. I wanted to discuss whether this could be reduced (without incurring a fee to change) and also to chat about broadband being connected instead and what the price is for this change? (hopefully not much!)


In addition: My connection has been continually dodgy. I am constantly asked to log in for Telstra Air and then when I finally get my own connection (TelstraD8DE0B) it then drops out continuously and buffers whatever I happen to be watching. 



Can someone please contact me regarding these issues?


Many thanks,

Cecilia Smiley Happy






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Telstra (Retired)
Telstra (Retired)

Re: Feedback and WIFI issues

Hi CeciliaDevine,


thank you for your feedback.


Regrettably this forum is not suitable to discuss account specific details. Best will be to either contact us via Live Chat or 132200, so we can discuss these questions about the plan changes with you.



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