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Registered: ‎09-09-2012
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High data usage

Telstra, many reports are coming in from Telstra iphone 5 customers about high cell data usage.

Are you getting a fix from Apple like Verizon in America did?

Please see this link:

http://9to5mac.com/2012/09/30/verizon-iphone-5-carrier-update-to-eliminate-data-usage-while-connect....

 

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New Contributor
Posts: 5
Registered: ‎14-12-2011
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iPhone 5 high data usage when not using phone

Checked my Telstra usage today and like other iPhone 5 users on whirlpool it has chewed through about 600mb in a day. At first I thought I may have had iTunes match set up to use 3G but when I checked that functionality was not on. So I was puzzled to say the least.

 

Now I have not used this phone at all for browsing, downloading or anything in the much in the last 24-48 hours as I use my iPad. The phone has also been connected to WiFi 24/7 so I am very concerned to have chewed up so much data.

The most data per month I used with my iPhone 4 was 500mb, now all of a sudden I chewed through that in a day and I didn't even use the phone.

 

I am concerned about the below data usage as I was asleep and the phone was on WiFi? Does someone have the answer as to what is happening here? Is this an error? Is this happening to a larger group?

 

Mon 24 Sep 2012 11:50 PM613MB12:37:45telstra.internet< 1c

 

New Contributor
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Re: iPhone 5 high data usage when not using phone

You can see my track record of usage here and why this spike in usage is not right:

 

Mon 24 Sep 2012 11:50 PM613MB12:37:45telstra.internet< 1c
Sun 23 Sep 2012 04:21 PM5.25MB31:21:09telstra.internet< 1c
Sun 23 Sep 2012 03:27 PM11kB00:44:17telstra.internet< 1c
Sun 23 Sep 2012 12:49 PM215kB02:23:54telstra.internet< 1c
Sun 23 Sep 2012 10:38 AM4.89MB02:07:43telstra.internet< 1c
Sun 23 Sep 2012 09:17 AM20kB00:37:47telstra.internet< 1c
Sat 22 Sep 2012 06:41 PM276kB13:59:07telstra.internet< 1c
Sat 22 Sep 2012 04:40 PM46kB01:59:48telstra.internet< 1c
Sat 22 Sep 2012 03:41 PM46kB00:56:54telstra.internet< 1c
Sat 22 Sep 2012 12:43 PM789kB02:51:33telstra.internet< 1c
Sat 22 Sep 2012 11:28 AM10.1MB01:14:54telstra.internet< 1c
Fri 21 Sep 2012 01:36 PM822kB21:37:21telstra.internet< 1c
Fri 21 Sep 2012 01:15 AM214kB12:01:50telstra.internet< 1c
Thu 20 Sep 2012 05:35 PM63kB07:12:34telstra.internet< 1c
Thu 20 Sep 2012 09:48 AM480kB07:33:58telstra.internet< 1c
Thu 20 Sep 2012 07:28 AM93kB02:16:54telstra.internet< 1c
Thu 20 Sep 2012 05:17 AM68kB02:04:40telstra.internet< 1c
Wed 19 Sep 2012 02:17 PM461kB14:30:45telstra.internet< 1c
Tue 18 Sep 2012 12:25 PM979kB25:50:44telstra.internet< 1c
Occasional Visitor
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Registered: ‎25-09-2012
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Re: iPhone 5 high data usage when not using phone

I'm also having this issue.

 

Both large sessions the phone was conncted to Wifi and sleeping OR  or in the car sleeping with no apps running.

 

And if anyone tries to imply that push notification account for almost 300Mb of data use take it elsewhere! Haha.

 

25 Sep 12 12:51 PM42kB00:25:31telstra.internet< 1c
25 Sep 12 09:54 AM12.2MB02:56:25telstra.internet< 1c
25 Sep 12 07:52 AM84kB01:55:29telstra.internet< 1c
25 Sep 12 07:45 AM56kB00:04:38telstra.internet< 1c
25 Sep 12 07:33 AM9kB00:10:18telstra.internet< 1c
24 Sep 12 04:08 PM181MB15:51:01telstra.internet< 1c
24 Sep 12 03:38 PM48kB00:28:20telstra.internet< 1c
24 Sep 12 03:16 PM46kB00:20:09telstra.internet< 1c
23 Sep 12 09:17 PM1.46MB17:57:02telstra.internet< 1c
23 Sep 12 04:51 PM80kB04:23:29telstra.internet< 1c
23 Sep 12 04:43 PM7kB00:03:23telstra.internet< 1c
23 Sep 12 03:28 PM68kB00:58:06telstra.internet< 1c
23 Sep 12 10:10 AM28.3MB05:13:33telstra.internet< 1c
22 Sep 12 04:22 PM74.4MB17:38:29telstra.internet< 1c
22 Sep 12 03:09 PM43.2MB01:12:05telstra.internet< 1c
25 Sep 12 12:51 PM42kB00:25:31telstra.internet< 1c
25 Sep 12 09:54 AM12.2MB02:56:25telstra.internet< 1c
25 Sep 12 07:52 AM84kB01:55:29telstra.internet< 1c
25 Sep 12 07:45 AM56kB00:04:38telstra.internet< 1c
25 Sep 12 07:33 AM9kB00:10:18telstra.internet< 1c
24 Sep 12 04:08 PM181MB15:51:01telstra.internet< 1c

 

I've watched 1 YouTube video in SD in the 3 days since I got the phone, the rest of my use is browsing Whirlpool and Google News. That's it.

New Contributor
Posts: 5
Registered: ‎14-12-2011

Re: iPhone 5 high data usage when not using phone

Spoke with Telstra and they advised me that the issue has been raised with them. It is apparently an iOS6 issue and not isolated to the iPhone 5.

 

The most the lady could say was that the phones appear to be using 3G/4G data even when connected to a WiFi network. They have been advised and a team is working with Apple on what to do.

 

She gave me a number for the area working on the problem, 1300 321 456. Hopefully it will be resolved asap.

 

The advice from Telstra was to turn off cellular data in General settings, which I did on both my 5 and 4S until further notice.

 

Basically, stay tuned and watch your data usage.

Community Alumni (Retired)
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Re: iPhone 5 high data usage when not using phone

1300 321 456 is Apple Smiley Wink

 

B.

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New Contributor
Posts: 9
Registered: ‎15-09-2012
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Re: iPhone 5 high data usage when not using phone

I too had the same issue

2:56pm was about the time I turned on and activated my iPhone 5 for the first time today.

I got home around 3:30, and then proceeded to watch Youtube videos to try and drain the battery, however was connected to wifi from 3:30. 

At around 7:45 I restored my phone when everything from my previous iPhone was backed up etc and so the data session stopped.

 

Just to ask, what can we do about this? If it is an iOS 6 fault, will Telstra remove those data charges? Should we contact someone to let them know?

 

Thanks.

Screen Shot 2012-09-25 at 10.52.28 PM.png

Community Leader
Posts: 2,253
Registered: ‎30-06-2011
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Re: iPhone 5 high data usage when not using phone

keep in mind that when you first activate a new service your billing date and your commencement date of your plan will differ and your usage is allocated pro-rata so you'll show a big percentage of data usage used a day or two after you set your service up to bring this into line with your billing date

eg, if your plan included 2GB of data and your plan started half way through the billing cycle then 1GB would get deducted from the data allowance to bring the usage into line with your billing date

this same scenario comes up each year when new iPhones come out and masses of people join up at once, it actually happens all the time but is more prominent when a large number get new phones at the same time so more cases of this being brought up thinking it is an issue

been running iOS6 since release on 4 other phones and have just got iPhone 5's as well, none of them have any unusual data activity and I use them a lot on WiFi, would show masses of usage if WiFi was attributing usage towards cellular usage (I'm very skeptical of this being even remotely possible, even if someone says they're working on it)
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New Contributor
Posts: 9
Registered: ‎15-09-2012
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Re: iPhone 5 high data usage when not using phone

Yes, I understand what you're saying but that's not a percentage rather 170 odd megabytes just today 

I've got 6 days left on the billing cycle.

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Re: iPhone 5 high data usage when not using phone

If it was simply a case of a new plan starting and portion being sucked up as pro rata, why would my handset show it downloaded the 600mb I am refering too. Wouldn't the 600mb only show up on my Telstra billing, not the actual handsets usage?

 

I am refering to the iPhone 5 usage metre under "Settings", "General", "Usage", "Cellular Usage", then "Cellular Network Data" sent and recieved. 

 

 

Community Leader
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Re: iPhone 5 high data usage when not using phone

if your handset shows it as usage then that has nothing to do with Telstra's usage meter and billing and pro-rata allocations, I have 6 phones with iOS6 and haven't seen anything unusual with the data usage, not to say it can't but it's not happening here at least, if it were a blanket issue as implied all should be affected by this I would assume
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Statistically, three out of five people are not the other two
New Contributor
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Registered: ‎14-12-2011

Re: iPhone 5 high data usage when not using phone

I came across the below information on Whirlpool that was said to be prodived by Telstra (Enterprise) in relation to this issue. 

 

  • Confirmed its an issue with all LTE Providers (meaning not only those with iphone 5 but those using ios 6 on an LTE carrier (even if they only use 3G)
  • This is not documented as a SERIOUS Issue with iOS 6 Devices at Telstra
  • Given the option that he would BAR all data on his end.(however i said i'll just turn off cellular data). However he said turn it off when not being used
  • The issue has been escalated and a Solution should be delivered to all users via an update this friday. 
  • Also anyone experiencing this should ring Telstra and add a note to their account. 

When I spoke with Testra yesterday afternoon about this issue I was advised they had received a number of calls regarding the issue and I shoud turn off Cellular Data. When I spoke to Apple today (Case number: 3536057XX) they also advised that they were aware of it and it was being investigated.

 

Most people don't check their data till the bill arrives so just how many people this is happening to may not be known for a couple of weeks if it is more than an isolated few. 

 

Community Leader
Posts: 2,253
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Re: iPhone 5 high data usage when not using phone

I wonder if there is some connection to the LTE side of things for this problem, as yet I haven't been on any LTE network so perhaps if all handsets are supposed to be affected by this I haven't had the problem due to no LTE access, just a thought
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New Member
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Registered: ‎28-09-2012
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Re: iPhone 5 high data usage when not using phone

I'm experiencing the same issue. just spoke to Telstra and Apple and neither seemed to be aware of the issue. 

 

Did gets get to the bottom of what was causing the high data usage?

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Re: iPhone 5 high data usage when not using phone

Crowd Leader
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Re: High data usage

[ Edited ]

Are you getting a fix from Apple like Verizon in America did?

Please see this link:

http://9to5mac.com/2012/09/30/verizon-iphone-5-carrier-update-to-eliminate-data-usage-while-connect.... 


That's up to Apple to create and provide to its customers (of the iPhone 5 product), just like the update for the Verizon version of the iPhone 5, if it is a problem caused by a defect in the iOS software.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
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Re: High data usage

These are **carrier** updates. The carriers are responsible for delivering them not apple. In the meantime Telstra should be idemnifying their customers from over usage. Remember their stuff up with data packs being removed for existing customers? They wanted to blame apple for that as well.  

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Re: High data usage


mannyishere wrote:

These are **carrier** updates. The carriers are responsible for delivering them not apple.


Once again, any such update is up to Apple to create and provide. If Apple does not do so, then there is no update to deliver.


In the meantime Telstra should be idemnifying their customers from over usage. Remember their stuff up with data packs being removed for existing customers? They wanted to blame apple for that as well.  


Apple does not have any participation or responsibility in the provision of mobile network services, and the plans, packs and other terms on which such service provision occurs. On the other hand, Telstra has no responsibility if Apple's iOS software consumes mobile network data traffic without the user's knowledge and/or against the user's wishes; the mobile network service agreement does not say that the service provider will only charge for intended and legitimate usage from the customer's perspective.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
New Contributor
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Re: High data usage

Thanks Drat for stating the obvious. My question clearly asks Telstra whether Apple is supplying an update like they did with Verizon. That is all. Nothing else needed saying. BTW, It was directed at Telstra.

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Re: High data usage


mickofoz wrote:

Thanks Drat for stating the obvious. My question clearly asks Telstra whether Apple is supplying an update like they did with Verizon. That is all. Nothing else needed saying. BTW, It was directed at Telstra.


Generally, we don't find out until they are released (I think Apple goes through NDAs more then we all go through sheets of toilet paper).

 

Drat's comments relate to the 2nd poster, who states that Telstra should be indemnifying customers from excessive data usage.

 

Drat, quick question, if the phone was sold by Telstra, and its leaking data, does that not make it Telstra's issue? Just curious as to your opinion (I haven't experienced the issue, so no need to worry).

 

B.

 

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Crowd Leader
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Re: High data usage


Ben_F wrote:

Drat, quick question, if the phone was sold by Telstra, and its leaking data, does that not make it Telstra's issue? Just curious as to your opinion (I haven't experienced the issue, so no need to worry). 


Yes and no. The customer can make a warranty claim for the handset itself, for reason of the defect (regardless of whether it is considered major or minor), and Telstra as the retailer has to either get the defect rectified, or offer an exchange or refund. However, the excess data usage charges that resulted are consequential damages from that perspective, and it needs to be established that the customer would not have incurred excess data usage charges if the defect was not present, and the customer has stopped using the handset to limit the damage once the defect was known; it's not a simple case of, “You sold me a handset that has a design/manufacturing fault, and hence I'm indemnified against all excess usage charges regardless of cause.”

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
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Re: High data usage

Need to establish that the high usage charge would not have occurred if the defect wasn't present? Easy. Check the results from overseas where a carrier update has been rolled out. And from reports overseas, it looks like even those nasty US carrier are indemnifying their customers.

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iphone 5 Data usage spike

Hi,

 

can someone pls confirm if there is an issue with data usage on the iphone 5. I noticed that my usage has spiked tremendously for this month forcing me to purchase an additonal 1GB data pack. (i've never exceeded my 1GB allowance for the past 2 years on my iphone 4).

 

i've turned off LTE completely now and turned off just about everything that may use mobile data to ensure the usage count doesn't increase. It would appreaciated if someone at Telstra can comment on this as it's quite frustrating to be given a recommendation to purchase more data instead of the matter being explained more appropriately.

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Re: iphone 5 Data usage spike

I'm wondering if something like this which has been found overseas is effecting your phones here....

From Pocket Now and several other sites;

 

This morning, we talked to you about an update that was becoming available for iPhone 5 users on Verizon, due to a problem with the phone consuming cellular data when it should have been operating over WiFi. As it turns out, though, the problem seems to be much larger than just Verizon’s, upon reports of the same thing happening on AT&T, with the iPhone 5, older iPhone models, and even the iPad.

For now, these are just anecdotal reports, but a number of users are convinced that AT&T has been charging them for cellular data when they had their devices set to operate over WiFi. With this new evidence, it’s sounding more likely that this could be an issue with iOS 6 itself, rather than anything specific to Verizon or even to the iPhone 5.

With users reporting overage charges piling up to hundreds of dollars, we imagine it won’t be long before we either hear something official from AT&T, or see another update issued by Apple, this time hopefully fixing this issue

 

You aren't the only one around a number of sites saying exactly the same!!!!

 

 

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Re: High data usage


mannyishere wrote:

Need to establish that the high usage charge would not have occurred if the defect wasn't present? Easy. Check the results from overseas where a carrier update has been rolled out.


I think you missed my point. It is not sufficient to simply point to reports that the iPhone 5 has a software defect, out-of-the-box, that would consume data traffic unexpectedly, to ‘prove’ or conclude that all excess usage must be the consequence of that defect. For example, this Telstra customer unexpectedly incurred excess data usage on/through his iPhone 5, and it had nothing to do with the defect.

 

Simply expecting blanket indemnity against all excess usage charges is unreasonably wish-fancy.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
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Re: iphone 5 Data usage spike

Does the data show as Celluar Data when you go into Settings > General Usage > Mobile Usage?

 

It's starting to sound a bit like a software issue, but your good to try and reduce your spend. This conversation has already been had over in High data usage

 

B.

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New Contributor
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Registered: ‎23-09-2012
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Re: iphone 5 Data usage spike

Hey guys, I've noticed the same problem and obviously a little concerned as I'm only a few days into my new plan and my data usage is very high.

 

Ben, I had a look where you mentioned, and the data recorded there is mimimal for sent, but very high for recieved (infact double the data usage recorded on my bill so far). I'm brand new to Telstra so not sure how accurate their bills are, but wiht Optus I was only ever using a few hundred MBs a month on my previous iPhone, so not sure how to explain this sudden peak. All my apps downloads (which there have been many of) have been done over my wifi at work or home.

 

Very keen to hear from anyone who has some suggestions (especially someone from Telstra) as the last thing I want is a huge bill.  I've read up on the verizon issue and it sounds very similar (and might explain my data usage).

 

Thanks :-)

Community Alumni (Retired)
Posts: 5,607
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Re: iphone 5 Data usage spike

Found this on my searches, not sure if it works (I don't have the issue) but a decent read with some suggestions - http://www.theage.com.au/digital-life/mobiles/fixing-iphone-5s-battery-and-data-drain-bugs-20121002-...

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New Contributor
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Massive spike in data usage - iPhone 5

I have read many posts here, and on other forums, about the data usage problems that Telstra users are having since receiveing their iPhone 5's.

All I'm reading from this site is a bunch of buck-passing, blaming Apple for the issue and taking no ownership of the problem, by Telstra. It is a known issue globally, so what I need to know is, are Telstra being pro-active about the situation or are they just going to lay blame elsewhere and make myself, and however many thousands of users effected by this, just foot the extra data usage bill?

Today, I reached my data limit for the first time ever. Previous to 21/10/2012, my highest amount in a day (in the 6  months prior) was not even 20MB. Now for some inexplicable reason, I have not had a day under 50MB, and have even peaked at 270MB in one session. This is on the days when I am not at home and joined to my wireless setup. My usage outside of my house has not changed, I have made sure iCloud is switched off, I am not synching any apps and I virtually only use email, iMessage, and a bit of Tumblr while I'm out anyway. 

Can some please explain to me, or even justify, why my next bill will over? Why I will have to pay the extra charges, when I have not been the cause? Why no ownership is being taken, or why no carrier update is being rolled out (it's not like Telstra is a small company with a lack of resources), or why I am now left with a phone I am too worried about to use outside of my home when Telstra knows there is a problem?

And it's amazing that there are now stories in the media warning people on 4G to "be careful of overusing their fun new toys" just in the past week, now that the issue has made it out of sites such as Cult of Mac and Wired and into the mainstream. I am not an idiot who watches a Current Affair, or reads the Herald-Sun, so this poor excuse for a deflective strategy doesn't fly with me. 

Crowd Leader
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Re: Massive spike in data usage - iPhone 5


Can some please explain to me, or even justify, why my next bill will over? Why I will have to pay the extra charges, when I have not been the cause?


Could you explain how you expect Telstra to establish, with certainty, that you did not initiate the data-consuming actions on your handset, but that the cause was – at least on balance of probabilities, if not beyond reasonable doubt – some goblin inside iOS that was acting on its own accord and without you knowledge, if Apple does not come out to support claims of the latter?


Why no ownership is being taken, or why no carrier update is being rolled out (it's not like Telstra is a small company with a lack of resources),


Telstra cannot unilaterally decide to alter/update iOS, create and publish its own carrier update, and roll it out to mobile service users on its network. How do you expect Telstra to ownership of it, regardless of how rich the resources of the corporation are, when the resources cannot be applied to that task?

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Community Alumni (Retired)
Posts: 5,607
Registered: ‎14-07-2011

Re: Massive spike in data usage - iPhone 5

[ Edited ]

You may not want to Stoop Drat, but I'll put my 2 cents in (even though my knees hurt to do this sort of limbo).

 

Geofa, you asked why Telstra hasn't taken responsibility for an alleged bug in Apple Software..... Drat provided an answer, which was "Telstra can't as Telstra isn't responsible for iOS Updates". Sure, he may have sounded a bit of a stuck up person (I personally read some of Drat's posts in a posh, British voice in my head), but thats Drat and thats why I think he is good here. He brings a perspective that no-one else does.

 

To answer your question, Data usage is Data usage, regardless as to if it is the customer's fault or not. Techincal faults with your hardware cannot be used (contractually) as an "excuse".

 

Telstra may, in its absolute discretion, agree to waive a portion or all of your charges for the first month of excess, on the understanding that you know how to check your usage. If you fail to keep a check on your usage, then thats your fault.

 

I see your communication skills on display here, I'm glad that as a leader (or maybe not?) in a multi-national you are prepared to put your own company's contracts with Telstra at risk to fix your own issues. Thats a great show of how to deal with people and how to lead Smiley Happy

 

B.

 

PS: I own an iPhone 5, and I haven't experienced the issue you described at all. I'm on Pre-Paid, I've updated almost all my apps via WiFi, and I still haven't gone through my piddly little 500MB that I had when I got the device.

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Crowd Leader
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Re: Massive spike in data usage - iPhone 5


Sure, he may have sounded a bit of a stuck up person (I personally read some of Drat's posts in a posh, British voice in my head),


Hahaha, actually I'm quite given to channelling Hans Gruber. “Benefits of a classical education.”

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
New Contributor
Posts: 7
Registered: ‎03-10-2012

Re: Massive spike in data usage - iPhone 5

[ Edited ]

This is pointless if you just continue with the belief that I am incapable of understanding basic knowledge of the ins and outs of a data plan, how to effectively lower the usage on a network other than my own, or that I don't grasp that Telstra doesn't physically create iOS updates. Not my fault if your comprehension skills are lax.
My initial point, was that surely a major telecommunications company should be working harder with the phone supplier to ensure that the issue ceases and customers are formally made aware, and not frustrated to the point of seeking out some kind of help on a forum.
Thank you for reassuring me that forums such as this are a waste of my time, but I will also say that if you are in a forum and state that you are an employee of the company affiliated to that then perhaps you should refrain from being a smart arse in the tone in which you address people. It may amuse you, because obviously you have the same superiority complex as your colleague, but it is far from effective support for Telstra customers.

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Re: Massive spike in data usage - iPhone 5

[ Edited ]

Geofa,


Geofa wrote:

This is pointless if you just continue with the belief that I am incapable of understanding basic knowledge of the ins and outs of a data plan, how to effectively lower the usage on a network other than my own, or that I don't grasp that Telstra doesn't physically create iOS updates. Not my fault if your comprehension skills are lax.


I rely on the assumption that people don't know how things work until I can assume otherwise. The reason for this is to ensure that the advice I provide is detailed enough for the average layperson, but techincal enough for someone who understands how various parts of the network come together?

 

There are members on this forum who believed that Telstra make software/carrier updates, and I couldn't tell if you were one of those or not.

 


Geofa wrote:

My initial point, was that surely a major telecommunications company should be working harder with the phone supplier to ensure that the issue ceases and customers are formally made aware, and not frustrated to the point of seeking out some kind of help on a forum.


I would hazard a guess that Telstra would be very interested in any defect that could make a product they sell not Fit for Purpose or subject to an increase in warranty claims...

 

Apple, however, is a company that airtights everything with NDA's and all such other nonsense, which means that, even if Apple has privately admitted there is an issue (or to the carriers) those carriers would risk having their right to sell the iPhone removed if they speak out without approval from the iLords....

 


Geofa wrote:

Thank you for reassuring me that forums such as this are a waste of my time, but I will also say that if you are in a forum and state that you are an employee of the company affiliated to that then perhaps you should refrain from being a smart arse in the tone in which you address people. It may amuse you, because obviously you have the same superiority complex as your colleague, but it is far from effective support for Telstra customers.


Your welcome to think this is a waste of yoru time, but we have 20,000 hits a week from memory, and we are constantly finding solutions to problems. The aim of CrowdSupport is to make it easy for people to find answers to commonly asked questions, not to get official responses or to pressure or lobby Telstra to do anything.

 

On the 2nd part of that paragraph I've quoted, I am not affiliated with, a representative or employee of Telstra, or any of its "associated companies" or suppliers. Drat, however is required under the Social Media Guidelines to disclose the fact that he is such.

 

B.

 

PS: Which one of Telstra's call centres do you work for? Are you Aeigs, Teletech, or some other mob I haven't heard of. I hope, as a Telstra Customer, with your posts being moderated as quickly as they were that you are not in direct contact with or making decisions that affect Telstra Customers.

 

 

----------------------------


New Users - Click Here!

Occasional Visitor
Posts: 2
Registered: ‎04-10-2012
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4G data usage

Help! I joined telstra last week, and have been watching my data climb steadily for no apparent reason (I haven't used apps or downloads any more than when i was with Optus) I thought I was going crazy, then my monthly contract renewed today and I woke up at 6am, after not using my phone at all in the hours that I was sleeping (no apps open, no iCloud or backups or push notifications) and found that the telstra app says that I have apparently used 198mb in those 6 hours that I was asleep. I'm very confused and disheartened with telstra. The phone worked fine on the Optus network with no surprise overnight downloads. Is there something fishy going on with telstra's usage app?
Occasional Contributor
Posts: 25
Registered: ‎16-09-2012
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Re: Massive spike in data usage - iPhone 5

I agree with both parties. It's hard to interpret written conversation when you can't physically see the body language and here the tone of voice. Goefa was looking for advice and Drat (let's all go have a nice cuppa tea) gave him an answer.

How'd you like my British accent?? HAHA
Crowd Leader
Posts: 2,660
Registered: ‎05-07-2011

Re: Massive spike in data usage - iPhone 5

[ Edited ]

Geofa wrote:
So how. in any way other than insult me,

There's a solution for that, to which you're given the ability to exercise. If you feel that any other CrowdSupport member has openly insulted you in his or her post, please feel to report the post for review by the site's moderators for inappropriate content in breach of community guidelines, from the drop-down menu under the Options▼ button on the post in question.


have either of you provided any solution,

Re-read my first post in this thread. You asked questions. I answered them, and even mirrored your please-explain to appropriately reflect what I saw.


or even the minutest amount of assistance with, or solution? Paraphrasing me, and still misunderstanding me entirely is helpful how?

We tried to help you gain perspective that seems to completely elude you while you fume, and lend you the objectivity that is needed in this situation. CrowdSupport community members are not obliged to agree with your views, try to appease or cater to your preferences, or so much as show empathy for your frustration. If my girlfriend complained to me about her phone in the same manner, I'd tell her in much the same manner that her expectations are unreasonable.


For future reference, don't assume that people are idiots and perhaps you both could avoid backlash from a frustrated customer such as myself.

For future reference, CrowdSupport is not a customer service channel. (Try Live Chat, if that's what you want.) You're not my customer. I'm a fellow Telstra customer, and as a member of this community, not here to serve you. Again, I'm trying to help you reframe the situation and view it from a different perspective, and set aside incorrect assumptions.


And you wouldn't need to get your little knickers in a twist when someone actually bites back. Take a tissue. it'll be alright.
Your final response is nothing more than a pathetic attempt to insult me, but you are obviously so clever not to use grown-up dirty words.

I encourage other community members to decide for themselves what is obvious.


Thanks for nothing. Thanks for making my experience here an utter joke. But sleep well in the knowledge that you are so brilliantly better than everyone else.

Your kind entreaty is cheerfully acknowledged. Thank you ever so much, and I'm pleased to report that I slept well indeed, with a smile on my face.

 

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Crowd Leader
Posts: 2,660
Registered: ‎05-07-2011
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Re: 4G data usage


The phone worked fine on the Optus network with no surprise overnight downloads. Is there something fishy going on with telstra's usage app?

You've posted this in the Apple iPhone 5 section of the forum, so could I please get you to confirm that, by the statement above, you meant you've been using your iPhone 5 handset on the Optus network for some time, but have since unlocked your handset and are now using it on the Telstra network?

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Crowd Leader
Posts: 2,660
Registered: ‎05-07-2011

Re: Massive spike in data usage - iPhone 5


Ronelza wrote:
Goefa was looking for advice

I'm not sure I concur. My take on it is that he wanted to vent his frustration and grievance, by way of a barrage of implicitly accusatory rhetorical questions and aggressive finger-pointing, and if he was looking for something starting with ‘A’, I would haved guessed appeasement instead. Perhaps he was shell-shocked by the lack of T-badged CrowdSupport users rushing to offering their apologies, and/or cacophony of moral support from a like-minded ‘crowd’.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Occasional Visitor
Posts: 2
Registered: ‎04-10-2012

Re: 4G data usage

Yes, i can confirm that i am using an Iphone 5, and that i bought my Iphone 5 outright on the 21st September 2012, and used it for 6 days on the Optus network with no usage spike issues before porting my number over to Telstra. The only difference in usage has been the Carrier. As the usage is spiking over periods that i have no applications in use, am not permitting my Iphone 5 to sync over icloud or update itself, and am asleep, i am concerned that Telstra are covering up a pretty serious error. There is nothing wrong with my handset, it worked perfectly fine with Optus. I am very conscious of how much i download and check the telstra usage app twice a day, and my usage is going through the roof to the extent that i now feel compelled to turn off cellular data while i am not using my phone.

 

Ploise explain.

 

 

New Contributor
Posts: 7
Registered: ‎03-10-2012
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Re: Massive spike in data usage - iPhone 5

I'm just taking this up with Peter Jamieson. I might actually get a legitimate answer from him.
Crowd Leader
Posts: 2,660
Registered: ‎05-07-2011
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Re: Massive spike in data usage - iPhone 5

[ Edited ]

Geofa wrote:

What you should take note of is that I asked that you, specifically, not answer my posts or questions at all.


I read your post – prior to its deletion for grossly inappropriate content in breach of CrowdSupport community guidelines – in which you “asked” me to not reply. Alas, your preferences and express wishes do not oblige me.


I'm shell-shocked that you can't even step down from your high horse long enough to see that I am not interested whatsoever in you, or what you wish to express, as I find you ludicrous to the point of exasperation.

“Why? Why do you persist?”

Please feel free to respect your personal lack of interest in my posts by not reading my replies.

 

In case you do not wish to even receive the automatic e-mail notifications arising from fellow community members (including me) posting in this thread, let alone read their contents, I shall point out to you (in case you're still reading) this bit of user-accessible functionality on the CrowdSupport forum platform – you can unsubscribe from the thread thus:

 

Unsubscribe from CrowdSupport thread.png

 


Enjoy your "T-badge", it obviously has blinded you, but seems to give you some sense of worth.

Actually, these are the T-badges to which I referred: , and what is blindingly obvious is that I don't wear one.


Geofa wrote:

My initial point, was that surely a major telecommunications company should be working harder with the phone supplier to ensure that the issue ceases and customers are formally made aware, and not frustrated to the point of seeking out some kind of help on a forum.


Geofa wrote:
I'm just taking this up with Peter Jamieson.

Good on ya! I guess we'll never know why you bothered to keep coming back to argue with us on here in the first place, if you always had the option of taking your concern to PJ directly, since you have no interest in what I express and hence will not be replying to this.

 

Please feel free, though, to report back – for the benefit of other community members excluding me – how you went. I shan't consider it a reply or an attempt to further engage me, OK?

 

Edit: typo

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Frequent Contributor
Posts: 130
Registered: ‎21-09-2012
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Re: Massive spike in data usage - iPhone 5

now im reading Drat's post in a posh accent lol... Ben_F you started something here... it fits perfectly
Community Alumni (Retired)
Posts: 5,607
Registered: ‎14-07-2011
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Re: Massive spike in data usage - iPhone 5


Drat wrote
Good on ya! I guess we'll never know why you bothered to keep coming back to argue with us on here in the first place, if you always had the option of taking your concern to PJ directly, since you have no interest in what I express and hence will not be replying to this.

Please feel free, though, to report back – for the benefit of other community members excluding me – how you went. I shan't consider it a reply or an attempt to further engage me, OK?


Agreed. Wonder what PJ can say other then what has already been said Smiley Happy

 

B.

----------------------------


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Occasional Contributor
Posts: 15
Registered: ‎18-09-2012
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Re: iphone 5 Data usage spike

tried all of those "fixes" and still smashed through over 600mb in less than half a day...no idea what to do; short of turning off cell data altogether
wit
Occasional Visitor
Posts: 1
Registered: ‎05-10-2012
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Re: 4G data usage

I bought an iphone 5 a week ago and got a message on Wednesday 3/10/12 that I had used 83 % of my 1.5 gig monthly allowance ... checked the phone's log and discovered that it had received 900 mb of data and sent a further 50 mb ... no downloads, no change in previous usage. Have been with telstra for 8 months and previously used an iphone 4 ... never had a warning previously .. it appears that this data has been used in a 5 day period since I activated the iphone 5. I have contacted telstra but did not receive a satisfactory response ... was advised to turn off cellular data until the end of the billing cycle i.e. approx 2 weeks time!!! 

PS ... do not have Icloud, location data or auto updates selected.

Crowd Leader
Posts: 2,660
Registered: ‎05-07-2011

Re: 4G data usage

[ Edited ]

Jordyfshears wrote:

I am very conscious of how much i download and check the telstra usage app twice a day, and my usage is going through the roof to the extent that i now feel compelled to turn off cellular data while i am not using my phone.


wit wrote:

I bought an iphone 5 a week ago and got a message on Wednesday 3/10/12 that I had used 83 % of my 1.5 gig monthly allowance ... checked the phone's log and discovered that it had received 900 mb of data and sent a further 50 mb ... no downloads, no change in previous usage.


What do the details of your unbilled usage show? Is there a pattern? Was there a consistent consumption of your data allowance throughout the week, and did the bulk of it get used up in one hit on a particular day?

 

You can view your recent mobile data usage with these steps (just in case you didn't already know):

 

Step 1:

 

Step 2:

 

Step 3:

 

Step 4:

 

Step 5:

 

Recent mobile data usage shown thus:

 

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
Visitor
Posts: 5
Registered: ‎28-09-2012
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Data Help Please!

I now have the iPhones I ordered (after a run around) thanks Telstra. Now I need help with the data issue.

My partner has had his for a week, and has chewed through 300MB without actually using anything. I have had mine for 3 days, and used 150MB without using anything. We have turned off Siri, iCloud, and now turning off celluar during the day when our phones arent in use. I looked at the usage last night and then again when I woke up, and it used 20MB overnight.

 

What else can we do so that we don't go over the 1GB cap? Thanks

Valued Contributor
Posts: 363
Registered: ‎01-07-2011
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Re: 4G data usage

I'd love to catch one of these in the wild. Does it happen on WiFi as well? Most people wouldn't notice it happening on WiFi unless it was pushing their home broadband to its limit but if we find somebody experiencing it over WiFi, then somebody with some basic smarts could work out which sites & ports it was coming from. 

--
Kevin
[ I am a Telstra Employee however my posts here are done in a personal capacity.]
New Contributor
Posts: 10
Registered: ‎23-09-2012

Re: 4G data usage

Hey I'm having the exact same issue, though not in the extent of the other poster - I'm only getting charges of around 70mb each day.

 

I've been into that data usage page that was posted, and theres plenty of 'normal' charge - ie a few mb's here and there (im not streaming music or video or anything, just some emails and facebook and the ocassional surf). The annomally seems to happen once a day in a block of 50-60mbs... always in the afternoon or at night (where I'm either connected to the office wifi or my home wifi).

 

Ie, im being charged for considerable usages of data, even thoguh I'm connected to a funcitioning wifi system. For the last few days I've worked around it by switching mobile data off completely while at office or home (most of the time) so data cannot be 'leaking' this has solved the problem for the moment, but really isnt a long term work around (i mean really, in this day and age we have mobile data for a reason).

 

I've read all the other posts from people, and I assure you this is not ignorance on my part. I'm a previous iPhone customer so I'm aware of my usual data usage (which is typically VERY low) and this is not simply me playing on my new toy.