CrowdSupport®
Highlighted
GL04
Level 1: Cadet

I have done 2 $20 recharges but I don't stuill have access to data????

Why am I not getting data when I recharge - the money is coming out of my account though??

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: I have done 2 $20 recharges but I don't stuill have access to data????

Hello @GL04 Welcome to CrowdSupport!

 

When you recharge, the recharge inclusions will depend on your pre-paid plan at the time, and the recharge amount. For example, if you're on the Pre-Paid Max plan currently the minimum recharge with data included is $30.

 

To check which pre-paid plan you have, login to your 24x App:  http://tel.st/gkfp4

 

If you wish to change to another pre-paid plan which may suit your usage needs better, it's best to do this once you've used your credit and before you recharge again, you can view the available options here: http://tel.st/xgz9a

 

If you do get stuck and need further assistance, we provide 24x7 support here:  http://tel.st/2rmql Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now