Level 1: Cadet

I have done 2 $20 recharges but I don't stuill have access to data????

Why am I not getting data when I recharge - the money is coming out of my account though??

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Support Team
Support Team

Re: I have done 2 $20 recharges but I don't stuill have access to data????

Hello @GL04 Welcome to CrowdSupport!


When you recharge, the recharge inclusions will depend on your pre-paid plan at the time, and the recharge amount. For example, if you're on the Pre-Paid Max plan currently the minimum recharge with data included is $30.


To check which pre-paid plan you have, login to your 24x App:


If you wish to change to another pre-paid plan which may suit your usage needs better, it's best to do this once you've used your credit and before you recharge again, you can view the available options here:


If you do get stuck and need further assistance, we provide 24x7 support here: Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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