Your feedback around a noticeable increase in your data usage on 4G when compared to previous months is not going unnoticed. While the intent of this post is to provide you with some tools to help you better manage this, it's definitely important to keep that the use of smart phones and data in general is constantly on the rise. While we do still investigate each incident on an individal basis, currently there are no broad spectrum errors with the recording of mobile data usage on 4G or the charging of this.
What mobile usage is, and how does it all add up?
Usage accumulates when you upload and download information to your handset. For example, when visiting different websites, a la Facebook, you’re actually downloading information onto your handset so you can view the webpage. And uploading happens if you send a photo from your phone to facebook or if you send an email – and if you attach a file to that email, that further increases the data your phone is sending, for high resolution photos it can be as much as 5MB per email.
The other big data activity is streaming video, which uses up almost as much as downloading the video – except if you are streaming it you’re charged every time you watch it.
Pretty much any time spent on the internet can add to your usage.
So, we strongly recommend that you:
Main causes of smartphone usage:
Reducing your usage by:
We’ve also got further information available below:
If you have yet, don't forget to try our new Telstra MyAccount Apps - these give you access to your account when you're out and about or kicking back on the louge...information you need when and where you want it..
Hope this helps shed some light on the ever increasing usage of data on our smartphones.. and if you still have any questions please call 125111 or Live Chat with us if you're on a post paid plan, otherwise for pre paid call us on 13 22 00 and say "PrePaid" or you can also chat with us.
CrowdSurfer.... definately a heavy user of mobile data..