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mainman105
Level 2: Rookie

Is my Data top up working

Answered

I have activated a top up with Telstra 24x7 and it seems to be bugged, how is it displayed? It says I am over the cap on the bar, I have 50GB of Data, I went over and but I activated a top up and my internet is still as fast as ever, even though my Excess if I hit it, is slowed. Very concerned about paying extra, please help!

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Is my Data top up working

No current home broadband plans are subject to excess usage fees - so in that regard you have nothing to worry about.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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5 REPLIES 5
Level 23: Superhero

Re: Is my Data top up working

Generally speaking if a top-up is activated, your included allowance will increase for that month.

So if you're on a 50GB plan, with 50GB used, it will show as 100GB with 50GB used after a top-up is applied.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
mainman105
Level 2: Rookie

Re: Is my Data top up working

It’s not though, that’s the issue it doesn’t say it’s included but my internet works fine, and as I’ve said, we have excess_slowed, so what I have drummed it down to is a bug in the data displayed in usage, it just isn’t showing the top up but it’s working. But I need to know.

mainman105
Level 2: Rookie

Re: Is my Data top up working

Am I paying more or is the data just bugged 

Level 23: Superhero
Accepted Solution

Re: Is my Data top up working

No current home broadband plans are subject to excess usage fees - so in that regard you have nothing to worry about.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
mainman105
Level 2: Rookie

Re: Is my Data top up working

Thank God, I’m so happy.

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