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It's a big network... It could be a problem with your local tower, could be a problem with your SIM, or could be a problem with your phone. Is your phone indicating that you are connected to 4G and just not downloading data, or has it fallen back to 3G?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Hello, Please check that Mobile Data has not been switched off in your phone.
If I have helped you, a "Like" would be appreciated.
If my advice is a solution, please acknowledge it.
I'm not a Telstra employee. 50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas. "Being 75 years of age, entitles one to be an expert at everything!!"