CrowdSupport®
Skperi
Level 2: Rookie

Mobile internet not working

Since last night, I have observed that Telstra’s 4G mobile data is not working.
I have tried restarting the phone but the issue persists.
Is there a problem with Telstra data network ?

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Mobile internet not working

It's a big network...
It could be a problem with your local tower, could be a problem with your SIM, or could be a problem with your phone.
Is your phone indicating that you are connected to 4G and just not downloading data, or has it fallen back to 3G?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 25: The Singularity
Level 25: The Singularity

Re: Mobile internet not working

You can check to see if it is an outage affecting your area by going to https://outages.telstra.com
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 22: Superhuman

Re: Mobile internet not working

Hello,
Please check that Mobile Data has not been switched off in your phone.
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

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