My mobile data is not working for a particular app but the app works on wifi

[Jo2710]

One of my apps will work on my iphone 6 will work on wifi but not when using mobile data.  I've checked the settings and it has mobile data enabled for this app.  Can anyone help please?

[SingY18]

Hi Jo2710,

I'd suggest you try uninstalling and reinstalling the App, hopefully this will do the trick. 

If that doesn't fix it, you could try resetting the network settings using the steps below, please keep in mind this will forget all WiFi networks and you will need to reconnect to the WiFi again.

Open Settings > General > Reset > find and press Reset Network Settings.

Let me know how you go!

[Jo2710]

Hi,
Thanks. Unfortunately This did not work. I’ve deleted and reinstalled the app and reset the network settings.

[SingY18]

Thanks for the reply Jo2710.

Is it possible at all to grab the name of the App, and did it use to work on the mobile data?

[Jo2710]

Sure. Yes it is the Barre Body app supported by Mind Body Spirit and yes it did used to work on the mobile data.

[SingY18]

Thanks Jo2710.

It doesn't appear that other people are experiencing the same problem on this particular App.

Can you see if there's possibly a software update available on the iPhone? You can check the article below by Apple on how to check and perform updates.

https://support.apple.com/en-au/HT204204

Let me know how you go!

[Jo2710]

Hi,
My software is also up to date on my phone. I have tried everything and am finding it very frustrating that this app will not work.
Please can you keep investigating.
Thanks,
Jo

[Ozmoz]

@Jo2710 I know absolutely nothing about apple products so my idea might not be possible or work.

With Android you can go into an app and clear data and cache to remove any residual files that might be causing an issue. It usually requires to you re-log in with the app but does at times fix things.

I hope you find a solution :-)

[DeltaSquad]

@Jo2710

The App appears to be working for me on Mobile Data.

Are you able to confirm that you've allowed the App to use Mobile Data?

To do that:

1. Open Settings
2. Select Mobile
3. Scroll down to find the BarreBody App in the list and ensure that the switch is in the On position, or Green

[Jo2710]

Ive done this - the data setting is on on for this app :-(

[DeltaSquad]

@Jo2710

My only other suggestion would be to delete the App, then restart your phone before re-installing it.

The restart after deleting it is important, as Apple devices tend to keep certain settings for things until the phone is restarted.

[Jo2710]

No - that has not worked either. This is very frustrating!

[Ozmoz]

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@Jo2710wrote:
No - that has not worked either. This is very frustrating!

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So have you messaged the actual app developer to get an answer? 

Its certainly not a Telstra issue.