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Jo2710
Level 2: Rookie

My mobile data is not working for a particular app but the app works on wifi

One of my apps will work on my iphone 6 will work on wifi but not when using mobile data.  I've checked the settings and it has mobile data enabled for this app.  Can anyone help please?

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12 REPLIES 12
Telstra Platinum
Telstra Platinum

Re: My mobile data is not working for a particular app but the app works on wifi

Hi Jo2710,

 

I'd suggest you try uninstalling and reinstalling the App, hopefully this will do the trick. 

If that doesn't fix it, you could try resetting the network settings using the steps below, please keep in mind this will forget all WiFi networks and you will need to reconnect to the WiFi again.

 

Open Settings > General > Reset > find and press Reset Network Settings.

 

Let me know how you go!

 

Sing

Telstra Platinum Tech Support


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Jo2710
Level 2: Rookie

Re: My mobile data is not working for a particular app but the app works on wifi

Hi,
Thanks. Unfortunately This did not work. I’ve deleted and reinstalled the app and reset the network settings.
Telstra Platinum
Telstra Platinum

Re: My mobile data is not working for a particular app but the app works on wifi

Thanks for the reply Jo2710.

Is it possible at all to grab the name of the App, and did it use to work on the mobile data?

Sing

Telstra Platinum Tech Support


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Jo2710
Level 2: Rookie

Re: My mobile data is not working for a particular app but the app works on wifi

Sure. Yes it is the Barre Body app supported by Mind Body Spirit and yes it did used to work on the mobile data.
Telstra Platinum
Telstra Platinum

Re: My mobile data is not working for a particular app but the app works on wifi

Thanks Jo2710.

 

It doesn't appear that other people are experiencing the same problem on this particular App.

 

Can you see if there's possibly a software update available on the iPhone? You can check the article below by Apple on how to check and perform updates.

https://support.apple.com/en-au/HT204204

 

Let me know how you go!

 

Sing

Telstra Platinum Tech Support


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I am a Telstra Platinum employee and I do phone support for all issues like this one here.
Want one of our Telstra Platinum experts to solve this problem for you? One call to Telstra Platinum could help you with similar tech issues rather than trying to do it yourself. Click through to learn more about Telstra Platinum

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Jo2710
Level 2: Rookie

Re: My mobile data is not working for a particular app but the app works on wifi

Hi,
My software is also up to date on my phone. I have tried everything and am finding it very frustrating that this app will not work.
Please can you keep investigating.
Thanks,
Jo
Level 21: Augmented
Level 21: Augmented

Re: My mobile data is not working for a particular app but the app works on wifi

@Jo2710 I know absolutely nothing about apple products so my idea might not be possible or work.

 

With Android you can go into an app and clear data and cache to remove any residual files that might be causing an issue. It usually requires to you re-log in with the app but does at times fix things.

 

I hope you find a solution :-)

Hot pineapple donut and a cuppa.... Mmmmmm
Telstra (Retired)
Telstra (Retired)

Re: My mobile data is not working for a particular app but the app works on wifi

@Jo2710

 

The App appears to be working for me on Mobile Data.

 

Are you able to confirm that you've allowed the App to use Mobile Data?

 

To do that:

  1. Open Settings
  2. Select Mobile
  3. Scroll down to find the BarreBody App in the list and ensure that the switch is in the On position, or Green

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Jo2710
Level 2: Rookie

Re: My mobile data is not working for a particular app but the app works on wifi

Ive done this - the data setting is on on for this app :-(
Telstra (Retired)
Telstra (Retired)

Re: My mobile data is not working for a particular app but the app works on wifi

@Jo2710

 

My only other suggestion would be to delete the App, then restart your phone before re-installing it.

 

The restart after deleting it is important, as Apple devices tend to keep certain settings for things until the phone is restarted.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Jo2710
Level 2: Rookie

Re: My mobile data is not working for a particular app but the app works on wifi

No - that has not worked either. This is very frustrating!
Level 21: Augmented
Level 21: Augmented

Re: My mobile data is not working for a particular app but the app works on wifi


@Jo2710wrote:
No - that has not worked either. This is very frustrating!

So have you messaged the actual app developer to get an answer? 

 

Its certainly not a Telstra issue.

Hot pineapple donut and a cuppa.... Mmmmmm

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