Jim5678
Level 1: Cadet

New recharge Mobile Broadband Plus - does existing credit carry over with a 12month recharge?

Hi, 

 

iPad with data prepaid SIM - has been recharge with the 12 month plans for last 3 to 4 years and roll overs has created a large credit.

 

It is not apparent if an existing credit will carry over if I pick a new 10GB 12 month recharge. Sure the 10G I but now will not carry over - that is explicit - but what happens to the 30G approx credit I have from the old plans that rolled over?

 

Thanks in advance

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Support Team
Support Team

Re: New recharge Mobile Broadband Plus - does existing credit carry over with a 12month recharge?

Hi Jim5678.

Thanks for coming through. Please raise this with our prepaid livechat team -  http://tel.st/nxzt - who can look at the specifics of your account and service and help you further.

Let us know how you get on - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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