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The reason behind this is you are going from a Bigpond plan to a Telstra Mobile Broadband plan. It is not as simple as just changing plans, as they are both completely different types of products.
That being said, you may be able to get a TMB SIM card working in the device, although that may not be a goer.
The main difference between products is the Bigpond product allocates an email address, and the TMB products allocates a number. Plus Bigpond shapes data, TMB does not.
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Eevning Adza, well from what I've read there, yes what you've tried to do should be a goer.
Mate from personal experience I've always found and always reccomend that with these sort of changes there's really nothing beats face to face conversation with someone so that you both know exactly what each is getting at.
Go into a Telstra shop, sit down with a Telstra staff member, you'll both have a clear understanding of what you want to achieve, you'll see exactly what goes into the computer system, and you get a print-out of what is set up for you.
Old fellas logic I'm afraid.
The reason behind this is you are going from a Bigpond plan to a Telstra Mobile Broadband plan. It is not as simple as just changing plans, as they are both completely different types of products.
That being said, you may be able to get a TMB SIM card working in the device, although that may not be a goer.
The main difference between products is the Bigpond product allocates an email address, and the TMB products allocates a number. Plus Bigpond shapes data, TMB does not.
Hello, In addition to the advice given, you can also easily actually ring Telstra on 132200 and speak to Telstra staff direct.
Kind regards
Professor Phone
You can purchase a new device and get a SIM card quite easily without even chatting with anyone. The TMB plans are cheaper, but you pay a small amount towards device as well. Plus of course you get the extra data at $10/GB.
I personally have the Advanced II and it is a great device (speed is awesome when in a 4GX area).
Ordering online is far easier than having to talk to someone. (I always go to my local T Store however. As I have had awesome service from there for a long time.)
https://www.telstra.com.au/broadband/mobile-broadband/plans
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