kezzyk
Level 1: Cadet

Online data pack

I just changed my data from 5g to 8g which I thought would happen from my next billing period commencing on 25th (3hrs time) and it has added on immediately. Costing me $55 and no time to use it.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Online data pack

Any changes are applicable from the time they are applied, however, if you speak to the billing team they will be able to look into it for you and may be able to make appropriate adjustments for you based on the situation. You can chat with them here: http://tel.st/livechat/
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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