NotHappyJan50
Level 1: Cadet

Premium SMS and Telstra Carrier Billing

Did Telstra forget the ACCC ruling and their obligations when it came to 3rd party charges ? Just receieved a bill with an extra 99.99 being charged for SMS Connect. This is a scam and for some reason Telstra billing allowed it to be charged. Yay now endless hours dealing with billing to dispute it. MERRY XMAS GUYS AND THANKYOU.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY
Support Team
Support Team

Re: Premium SMS and Telstra Carrier Billing

Hi, 

 

Appreciate the concern with SMS Connect charges. Do you happen to have settings in your handset for read receipts relating to SMS? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Goodbye Excess Data Charges

Hello New Plans.

Find out more