Angry15
Level 1: Cadet

Refund

Today I went to the rockingham telstra store to ask about your data plans. I was informed of your day2day data plan and, with the tale I was spun, I purchased a sim for myself and my partner; As a sole result of being told that it was 1gb a day (not 100mb). I will be returning to the store and be demanding a refund first thing tomorrow. I have no use for 100mb as it is worse than my previous deal. I highly expect to not have a response from you by then but I wanted it in writing for when I eventually have to escalate this matter. If someone from customer service could get in contact with me I would appreciate it.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Refund

Hi @Angry15,

 

Thanks for contacting us. Our Day2Day prepaid plan includes 100MB of data a day and not 1GB. I apologise if there were any misunderstandings. If you require a plan that includes more data, you may want to consider our Pre-Paid Max plan. Recharges start from $30 and include 8GB of data. You can also save up to 200GB of unused data with Data Bank. Further information about our Pre-Paid Max plan can be found here http://tel.st/txwxq. Let me know if you have any questions. 

 

- Tim 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now