CrowdSupport®
Level 1: Cadet

Shared data usage

Our shared family data is being gobbled up even when mobile data is switched off and it seems our home internet data is not being used at all even though we’re connected to wifi. Data usage on my account verifies this. I have spent five hours, yesterday and today to Telstra tech support and at the end of my call they told me this is a wider Telstra problem. I have reset my modem, restarted devices, forgot wifi service, etc. nothing seems to be working to stop my devices using shared mobile data even though they’re connected to wifi. It’s nuts! I’m not sure I believe this is a wider Telstra problem. Has anyone else experienced this issue with data usage?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Shared data usage

It isn’t one that I have seen before as a wider issue.

Is it one single device using the data? If so what type of device is it? Or is the data usage pretty evenly spread amongst the devices?
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Shared data usage

Make sure that you have Download Booster switched off in the settings of your phone.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Find out more