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Level 1: Cadet

Slowed Interent

My internet appears to be very slow (I cannot loads videos, instagram at all and browers pages are extremley slow)

I have paid my overdue bill and am now in credit although I still have slow internet.

I ran a speed test with the troubleshooting tool and it came back with "shaping issues" and that I have exceeded my monthly data usage when I in fact still have 270gb left of my 500gb per month. According to my 24x7 app.

 

Can someone please help with why my speed has not been restored?

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1 REPLY 1
Level 23: Superhero
Level 23: Superhero

Re: Slowed Interent

You'll need to call 13 22 00, they can check if you're still shaped and get you in touch with the right team to un-shape you.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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