CrowdSupport®
Highlighted
Level 1: Cadet

Telstra 24/7 app update error

Since your last update (August 2018) I can no longer see my data usage while overseas. This is a problem since the international day pass data is limited. Please correct as I have now been charged extra since I exceeded my daily limit. Thanks, cncinoz

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Telstra 24/7 app update error

Hi @cncinoz,

 

Thanks for reaching out. Sorry to hear about the issues you've had with your day pass and app, I can understand your frustration.

 

Are you able to see your usage through MyAccount?

 

Please let me know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

My Telstra

Keep tabs on your estimated usage with the My Telstra app.

Find out more