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MandyB14
Level 1: Cadet

Telstra 24x7 App not showing data usage details

Answered

App on iPad not showing data usage for last 2 weeks Tells me to check again in few minutes As I have been waiting much longer than that - it clearly isn't the answer. I've looked for updates for the app but there don't appear to be any.

All my other information appears to be there. Can you please advise

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Telstra 24x7 App not showing data usage details

Hi MandyB14, 

 

Thanks for contacting us about the app not showing usage. Please delete and reinstall the app. This should fix this issue but if not, please have a chat to us here  http://tel.st/8qpr and we can get this looked into and corrected. Smiley Happy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Support Team
Support Team
Accepted Solution

Re: Telstra 24x7 App not showing data usage details

Hi MandyB14, 

 

Thanks for contacting us about the app not showing usage. Please delete and reinstall the app. This should fix this issue but if not, please have a chat to us here  http://tel.st/8qpr and we can get this looked into and corrected. Smiley Happy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

MandyB14
Level 1: Cadet

Re: Telstra 24x7 App not showing data usage details

Thank you for the help- have re downloaded and seems to be working

gardenergeorge
Level 1: Cadet

Re: Telstra 24x7 App not showing data usage details

I've re-downloaded the app. and it's still not showing the data usage, same on the iPhone and the iPad, there must be a fault it's been like that for months,

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