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Dowell
Level 1: Cadet

Top Up Data

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I accessed my “Free top ups” last night. I actioned “one" but received no prompts or messages of confirmation. I waited a minute or so feeling the process wasnt completed I then actioned again. This time I did receive an immediate confirmation message stating that it could take up to 30 minutes to be completely processed. Today an email from Telstra saying a top up processed 10.18pm  leaving me with 2 then another was processed at 2.20am. With only 8 days left before my next cyle and not having topped up this year yet. Why would I have requested 2 top ups? Can this second unwanted “at this time” top up be credited back to me?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Top Up Data

You would need to contact 1800 834 273 (for an NBN connection) or 132200 (for a non-NBN connection) and discuss with the consultants as to what can be done in this situation.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Top Up Data

You would need to contact 1800 834 273 (for an NBN connection) or 132200 (for a non-NBN connection) and discuss with the consultants as to what can be done in this situation.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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