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GreatNannaH
Level 1: Cadet

Trying to find out my prepaid balance on my ipad

Having purchased a new IPad I cannot  open the Telstra App , it goes straight back to the home screen immediately. SIM card was replaced at Highpoint Telstra  on  Wednesday May 8th 2019. I wish to check my Pre paid balance which is a substantial amount. Cannot find where the tablet icon is in the new account set up 

thanking you.

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2 REPLIES 2
Level 22: Superhuman

Re: Trying to find out my prepaid balance on my ipad

Firstly, reboot your iPad.

If that does not assist, uninstall the app

Reboot your iPad

then  Download a fresh app and install

 

 

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Level 21: Augmented
Level 21: Augmented

Re: Trying to find out my prepaid balance on my ipad


@GreatNannaH wrote:

Having purchased a new IPad I cannot  open the Telstra App , it goes straight back to the home screen immediately. SIM card was replaced at Highpoint Telstra  on  Wednesday May 8th 2019. I wish to check my Pre paid balance which is a substantial amount. Cannot find where the tablet icon is in the new account set up 

thanking you.


@GreatNannaH While you sort out your iPad app issue you can check your balance online https://tel.st/qzhdr

 

It may help the Telstra guru's on here as well if you post your iPad/iOS version as well.

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