EmilyDo
Level 1: Cadet

Why our phone is offline though payment has been made before due date?

Hi There,

 

Can someone please help me to find a reason why we cannot call, message or use data? The phone is currently offline. I have already made the payment before the due date.
Our account number is 

 

Image and account number removed to protect your privacy

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: Why our phone is offline though payment has been made before due date?

You need to contact Livechat if you can't make calls,  otherwise 132200. Nobody can check the details of your account,  although you have given almost enough information in your post to start stealing your account (never post identifying information in a public forum). I have notified the moderators to get the information removed. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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