Why our phone is offline though payment has been made before due date?

[EmilyDo]

Hi There,

Can someone please help me to find a reason why we cannot call, message or use data? The phone is currently offline. I have already made the payment before the due date.
Our account number is 

Image and account number removed to protect your privacy

[Jupiter]

You need to contact Livechat if you can't make calls,  otherwise 132200. Nobody can check the details of your account,  although you have given almost enough information in your post to start stealing your account (never post identifying information in a public forum). I have notified the moderators to get the information removed.