Mobiles & Tablets

Data Usage

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264463
Level 1: Cadet

I want to get data with the $10 I have in credit

Ashley29
Level 1: Cadet

I was recommended the phone and internet plan I am on by a Telstra staff memver only 1 week ago. Having told her exactly what my needs for the account were she recommended my current plan. I have only had it for a week and I have used over 50% of my ...

shtuwang
Level 2: Rookie

Does the unused MB in the 200MB per day allowance roll over to the next day or does it expire ? and what about the automatic data top up of $10 per 500mb - how long do you have to use that data ?

MonnyTheFirst
Level 1: Cadet

I intend to use my phone as a hotspot to connect my Xbox to the internet for updates.
Approximately how much extra data will be used by using the hotspot, on top of what will be used just downloading updates for each GB for example?

nannabear2010
Level 1: Cadet

Could someone please explain to me why I have used up all my credit on data charges when I still have data available. I checked my usage and I was charged $24 for data today, the same thing happened on the 19th June. I am not using my phone any diffe ...

Paulpc
Level 1: Cadet

I have been with telstra and the same prepaid number for about 10yrs now and my data usage for online gaming has multiplied out of site in the last 6 mnths, so much so that I used to get a $50 recharge and most of the time I would get 4 weeks usage, ...

Tashn
Level 1: Cadet

In my 16 month's of having a telstra account I've never used any more than 5gb at most a month. Now on my new phone and service I have heaps more data than I would use ONLY one month in and 48gb gone and $600+poorer I'm confused and angry. Going back ...

Tashn
Level 1: Cadet

In my 16 month's of having a telstra account I've never used any more than 5gb at most a month. Now on my new phone and service I have heaps more data than I would use ONLY one month in and 48gb gone and $600+poorer I'm confused and angry. Going back ...

HarryTheGrand
Level 2: Rookie

HelloI received a text in June saying that my new monthly shared data allowance was 7.6gb (up from 2.6). I didn't request the increased data and thought it must have been some sort of "thank you" from Telstra. The bill has since arrived and I now hav ...

Ryaus86
Level 1: Cadet

Why on earth is my data level going down when I’ve had my tablet turned off for two weeks? Previously I have been hit with $10 excess data pack because a magical 50mb went missing from my acco My. I don’t trust Telstra anymore, hence the data usage t ...

shtuwang
Level 2: Rookie

Does the unused MB in the 200MB per day allowance roll over to the next day or does it expire ? and what about the automatic data top up of $10 per 500mb - how long do you have to use that data ?

Ffbd
Level 1: Cadet

Cannot see my account and check usage when logged in.
Can anyone help?

 

MEF01
Level 2: Rookie

Not strictly data usage but the closest board in the list that I could see.... How are texts charged with a pre-paid account? For example, I sent a text with 174 characters (includes spaces), pure text, and it was charged as 3 lots of 29 cents.  I ha ...

Francine
Level 2: Rookie

What is one doing if they average 200-300mb of data per day when... they say they’re very busy; they do not use social media at all & put their iPhone in the desk drawer all day...???

Snbeams3
Level 1: Cadet

Hi, is my prepaid data 3G dongle (not on a mobile phone plan) included in the free data. 

Browser
Level 7: Deputy Inspector

I have been reading a thread on Crowd Support from 2016 to end 2017 about data charges to prepaid mobile phones at midnight! I also have had this problem for quite some time, same issues, same run around, same silly answers as to why this is happenin ...

Scottik1962
Level 1: Cadet

This is what the say for the $20.00 Data Pack  $20 
Data PackFor use with your active recharge in Australia. Data is saved directly into your Data Bank. Data Bank has 50GB limit. Any data that goes over won't be saved. What it does NOT say is the expi ...

susansommer
Level 1: Cadet

if two people are using shared data and one person runs out of their data does it automatically start using the other persons data

mainman105
Level 2: Rookie

I have activated a top up with Telstra 24x7 and it seems to be bugged, how is it displayed? It says I am over the cap on the bar, I have 50GB of Data, I went over and but I activated a top up and my internet is still as fast as ever, even though my E ...

jaycee_m
Level 2: Rookie

I always switched off my phone at night; however, this morning, when I switch it back on, I received 3 text messages from Telstra saying that I have used $20, $40 and $50 of data and that charges will continue to apply. I was wondering how I could us ...

bevelhead
Level 1: Cadet

Hahahaahahaahahaahahahaahahahaahaha, i cant believe telstra is still in business with your ridiculous charges for data, and this little gem is still in the fine print, "Once you've used all your data, you can continue to use your recharge credit at t ...

Basu
Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Chikonwing
Level 1: Cadet

(Solved)

Jeff30
Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Slewis
Level 1: Cadet

Its false advertising! Doesn't work

shaneboorer
Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

DO58
Level 1: Cadet

stuthom
Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Cannulator
Level 4: Private Eye

Hi, I originally had used the free 6 month Apple Music offers. As I wanted to include my family and their own devices ( some not Telstra connected beyond home wifi) I thought when it ended I take up a family membership via my SEPARATE Apple ID instea ...

RASZ7
Level 1: Cadet

Understand Apple music is unmetered when streaming music on a telstra mobile. To be eligable for unmetered data when playing music - does  it need to be billed via telstra or can I pay for apple music via apple and it still be unmetered on a telstra ...

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