Mobiles & Tablets

Data Usage

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Assmillions
Level 1: Cadet

I have been hitting the button to top up and utilise the 3free top ups provided and it is not working. Tells me to wait 1hour etc this has been going on for 3days now anyone else have issues trying to utilise the 3free top ups????

NHVSjason
Level 1: Cadet

Does watching shows/movies on foxtel now (Telstra offered service as part of a phone plan) count against my mobile data usage?

oz_dj_man
Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

oz_dj_man
Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

mummakaz3268
Level 1: Cadet

<removed for your privacy> Is the number I need to connect

shenanigans
Level 1: Cadet

I am on a Go Mobile Plus Casual Plan $20 and would like to restrict extra data topups as I have just been billed over $80 without any notifications that I have exceeded my data. Can anyone assist?

smadge1
Level 10: Junior Detective

Today I found out that data sharing is no longer a thing on consumer mobile plans, and this is incredibly inconvenient to me and short-sighted by Telstra. While my $150+ per month go mobile plan remains active, I guess everything just works, but I’m ...

Rhinogiggs1
Level 1: Cadet

I just reviewed my contracts and unless I am mistaken, we actually own our data on our plans. If that is true, it means we can share our data with anyone we choose. So in saying, that should mean that Telstra is in breach of consumer law by denying c ...

Josh_41
Level 1: Cadet

Is there a minimum I have to recharge in order to have the "active recharge" required to keep the bonus data? Or can I just recharge $10/$20 instead?

Josh_41
Level 1: Cadet

Is there a minimum I have to recharge in order to have the "active recharge" required to keep the bonus data? Or can I just recharge $10/$20 instead?

rootreat
Level 1: Cadet

Have just got this extra data but I will be recharging in 4 days on the basic plan does that mean I will lose it before I even have I chance to use it?

fabo1
Level 2: Rookie

Can I share my phone data with my internet without having to link via wifi? The phone plan got mixed up on my last upgrade and I have far more data than I need on the phone so can I link them in my account so if I go over on my home internet it will ...

Frecks
Level 1: Cadet

How to stop automatic extra data charges between charged to my mobile phone account

Hookie77
Level 1: Cadet

I want to be able to share my mobile data with my daughters tablets. Neither tablet has a sim card, both children are under age 12

Lesann
Level 1: Cadet

My other family mobile phone has a pre-paid plan with another company which used Telstra 4G.   When I check the usage for any given month there is a list of telstra.wap charges about every 20 minutes through the whole 24 hour day/night.   This phone ...

GavT
Level 1: Cadet

If I have a iPhone plan and an iPad plan on my account, how do I share the data?

fred1969
Level 1: Cadet

why are I not receiving notifications that my credit date is up for renewal  ie 28 days this is the 3rd time this has happened in the last 12 months I loose all my accumulated credit and data as I only use my phone for limited use, if I receive the s ...

759542len
Level 1: Cadet

my bill account number REMOVED my address REMOVED my name leonard Thomas Ernst so can increase my mobile data from 9gb to 15gb and what would it cost on my bill  many thanks len

Tiahnajansz
Level 1: Cadet

Hey,
I’ve just been notified that I have an added bonus of 25GB of data with an active recharge, I have recharged multiple times but there’s been no added bonus?

oz_dj_man
Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Simon1987
Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Basu
Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Chikonwing
Level 1: Cadet

(Solved)

Jeff30
Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Slewis
Level 1: Cadet

Its false advertising! Doesn't work

shaneboorer
Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

DO58
Level 1: Cadet

stuthom
Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Cannulator
Level 4: Private Eye

Hi, I originally had used the free 6 month Apple Music offers. As I wanted to include my family and their own devices ( some not Telstra connected beyond home wifi) I thought when it ended I take up a family membership via my SEPARATE Apple ID instea ...

Goodbye Excess Data Charges

Hello New Plans.

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