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Data Usage

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MEF01
Level 1: Cadet

Not strictly data usage but the closest board in the list that I could see.... How are texts charged with a pre-paid account? For example, I sent a text with 174 characters (includes spaces), pure text, and it was charged as 3 lots of 29 cents.  I ha ...

Basu
Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Kiran1
Level 1: Cadet

How do I check my data usage

Ffbd
Level 1: Cadet

Cannot see my account and check usage when logged in.
Can anyone help?

 

Yorkey
Level 1: Cadet

My son and I have both used the $40 Prepaid recharge for the past 18months, however last month we were advised by text that we would have to change over to Prepaid Plus via the provided link. Both of our data was used up after 5 days.(we live in sepa ...

Haitch061
Level 1: Cadet

The NRL app has charged me for data. I'm a Telsta customer , my subscription is active, why would this have occurred?

22AU
Level 1: Cadet

Hi, Optus have a sim only plan for business with 140Gb data for $70 a month.  Does Telstra have any similar plans. The most I can see is 40Gb.cheers

Mixedblessing
Level 1: Cadet

I just bought a top up data pack $55 for this month. How do I cancel it for the upcoming months?

Cchen
Level 1: Cadet

I really don't understand how did I use so much data in such a short time since The 4gx modem only have one device which is my ps4 connect to it and I only play one ps4 game online and occasionally a ps4 update which is around <500mb and usually happ ...

Snbeams3
Level 1: Cadet

Hi, is my prepaid data 3G dongle (not on a mobile phone plan) included in the free data. 

Ffbd
Level 1: Cadet

Cannot see my account and check usage when logged in.
Can anyone help?

 

Snbeams3
Level 1: Cadet

Hi, is my prepaid data 3G dongle (not on a mobile phone plan) included in the free data. 

Browser
Level 7: Deputy Inspector

I have been reading a thread on Crowd Support from 2016 to end 2017 about data charges to prepaid mobile phones at midnight! I also have had this problem for quite some time, same issues, same run around, same silly answers as to why this is happenin ...

Scottik1962
Level 1: Cadet

This is what the say for the $20.00 Data Pack  $20 
Data PackFor use with your active recharge in Australia. Data is saved directly into your Data Bank. Data Bank has 50GB limit. Any data that goes over won't be saved. What it does NOT say is the expi ...

susansommer
Level 1: Cadet

if two people are using shared data and one person runs out of their data does it automatically start using the other persons data

mainman105
Level 2: Rookie

I have activated a top up with Telstra 24x7 and it seems to be bugged, how is it displayed? It says I am over the cap on the bar, I have 50GB of Data, I went over and but I activated a top up and my internet is still as fast as ever, even though my E ...

jaycee_m
Level 2: Rookie

I always switched off my phone at night; however, this morning, when I switch it back on, I received 3 text messages from Telstra saying that I have used $20, $40 and $50 of data and that charges will continue to apply. I was wondering how I could us ...

SydneyBloke
Level 1: Cadet

Does Telstra support Spotify?Not everyone likes the Crap from Apple!

Marden
Level 1: Cadet
smoothcoffee
Level 2: Rookie

I got a call from this phone 08 62284049. Its a Perth number. No accent. The person claimed to be from Telstra. He asked to confirm my name - which he knew. then he told me my account has been upgraded from 500g to 1000b free of charge. he also asked ...

Basu
Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Chikonwing
Level 1: Cadet

(Solved)

Jeff30
Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Slewis
Level 1: Cadet

Its false advertising! Doesn't work

shaneboorer
Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

DO58
Level 1: Cadet

stuthom
Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Cannulator
Level 4: Private Eye

Hi, I originally had used the free 6 month Apple Music offers. As I wanted to include my family and their own devices ( some not Telstra connected beyond home wifi) I thought when it ended I take up a family membership via my SEPARATE Apple ID instea ...

RASZ7
Level 1: Cadet

Understand Apple music is unmetered when streaming music on a telstra mobile. To be eligable for unmetered data when playing music - does  it need to be billed via telstra or can I pay for apple music via apple and it still be unmetered on a telstra ...

cruizer73
Level 1: Cadet

i usedbto have a graph showing me my data usage without having to go into 24/7 app,,my wifes one has dissapeared as soon as we turned our phones off,,why or where has this app gone?? 

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