Mobiles & Tablets

Data Usage

Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

I have a Telstra mobile account & receive free data for NRL live streaming. I have noticed my data usage increasing while watching the app. Why is this happening? I have the WIFI off & am using my iPhone as a hotspot to watch on my iPad

Level 1: Cadet

Hi All,

I just did the subscription for Telstra Live Pass. While registering it was written that live afl pass will be DATA FREE for Telstra mobile customers.

Not sure If I am misunderstanding something. Does data free streaming means Mobile data won't ...

Level 1: Cadet

I have just been informed I have had an extra 1GB added to my plan for 10 dollars I didn’t request this so how do I stop it

Level 1: Cadet


I purchased the online deal for $49/month mobile plan which included 17Gb plus 5Gb bonus data, in June 2018. Every time I’ve gone over the 17Gb I’ve been charged $10/additional Gb. I’ve never had access to the bonus data. I tried chatting to an on ...

Level 2: Rookie

In the course of setting up a brand-new Samsung S9 mobile phone, about 190Mb of data was downloaded. But SMS data-use notifications to the phone, apparently from Telstra, indicated that this has incurred a total cost of $350! Via 24/7 Live Chat I've ...

Level 2: Rookie

How does someone tap into my account to steal my monthly data allowance on my home phone/internet account?
No modems are plugged in, I have changed my passwords on Telstra account etc. Is there something I'm missing... somewhere else I need to change ...

Level 1: Cadet

Why is Apple Music being metered when I am only streaming?  the streaming of the Music will be data free via the Apple Music service when connected to the Mobile network on a Pre-Paid offer.  Data charges apply for downloading the app and Non-music s ...

Level 1: Cadet

I received a $1100 bill for 1 months internet usage. You offer unlimited internet for $200. I would like my bill reduced and I’ll pay it but $1100 is a joke

Level 1: Cadet


Can you please top my account with 100 GB

Level 1: Cadet

The five dollars a month for Apple Watch charge is that all you pay or will there be additional charges if you call or text from the watch?

Level 1: Cadet

Hi I want to remove my data add on package on my mobile plan but I can’t work out how - can you please tell me how to do this

Level 1: Cadet

Is NETFLIX data metered on Telstra Mobile Broadband if it is part of the My Offers for 1 month free access ?

Level 1: Cadet

How can l check account balance online

Level 3: Gumshoe

Hi, My 4G dongle device 'TP Prepaid 4GX WiFi Plus" has disappeared from my online account. Also when I turn it on and go to the recharge site my SIM# is not found. I know I haven;t used it for a while but I have it as a backup. It should not have dis ...

Level 2: Rookie

Can I change my mobile plan to a smaller plan
I don't even use a quarter of my data

Level 1: Cadet

Does watching shows/movies on foxtel now (Telstra offered service as part of a phone plan) count against my mobile data usage?

Level 1: Cadet

Is there a minimum I have to recharge in order to have the "active recharge" required to keep the bonus data? Or can I just recharge $10/$20 instead?

Level 1: Cadet

Have just got this extra data but I will be recharging in 4 days on the basic plan does that mean I will lose it before I even have I chance to use it?

Level 1: Cadet

I have a Telstra mobile account & receive free data for NRL live streaming. I have noticed my data usage increasing while watching the app. Why is this happening? I have the WIFI off & am using my iPhone as a hotspot to watch on my iPad

Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Level 1: Cadet


Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Level 1: Cadet

Its false advertising! Doesn't work

Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

Level 1: Cadet

Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Goodbye Excess Data Charges

Hello New Plans.

Find out more