Mobiles & Tablets

Data Usage

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Level 1: Cadet

if two people are using shared data and one person runs out of their data does it automatically start using the other persons data

Level 1: Cadet

I need to get in contact with a particular employee - D323605. They sent and email with a “get back in touch” button but it seems to have a broken link. The issue still isn’t resolved and need it resolved ASAP.

Level 2: Rookie

I want to know about my landline cable ,it was an overhead cable to the house but it was damaged by a falling branch ,the NBN technician has told me I have to get an underground cable installed before they will connect me ,can someone tell me if this ...

Level 1: Cadet

chat online with telstra and got a call from your staff to solve the problem but your staff just hang up the phone.I went overseas from sept 2017 and came back on 10 jan 2018, start resume the pre paid data only plan from 10 jan, I checked the telstr ...

Level 1: Cadet

Telstra has charged me for 10GB over usage of my mobile data plan saying we used 10Gb of data in one day – we typically use 50Mb per day. Most months we use about 10-20 percent of our allowable usage. We do not use any video streaming services such a ...

Level 1: Cadet

I currently HAVE TO use my iphone to connect to the internet whilst waiting for Telstra to work out what is wring with our line/exchange (nearly a week and no solution from the techs).I was given 15GB extra to tide me over till the problem is fixed a ...

Level 1: Cadet

Hi now that that PocketNews crap is finished can I get a new SIM without that thing on it (or anything else that I didn't ask for) please!

Level 1: Cadet


I know about 10 yr ago, telstra prepaid online had the option to be able to read the content contained within message.

Is this still an available option or is only being able to download the usages available?

Level 1: Cadet

Is there any intent to expand the unmetered streaming of Apple Music to other music streaming services like Spotify and Google Play? It would make sense as there is the current deal which includes a free Google home mini when you sign up for a Google ...

Level 1: Cadet

We have recently gone over to using netgear NIghthawk M1 on 4G.  We have subscribed to max 40gb plan and have found our data is being accessed when neither of us are at home.  The modem is locked to password.  Last weekend we found all data was used ...

Level 2: Rookie

I have activated a top up with Telstra 24x7 and it seems to be bugged, how is it displayed? It says I am over the cap on the bar, I have 50GB of Data, I went over and but I activated a top up and my internet is still as fast as ever, even though my E ...

Level 2: Rookie

I always switched off my phone at night; however, this morning, when I switch it back on, I received 3 text messages from Telstra saying that I have used $20, $40 and $50 of data and that charges will continue to apply. I was wondering how I could us ...

Level 1: Cadet

Does Telstra support Spotify?Not everyone likes the Crap from Apple!

Level 1: Cadet
Level 1: Cadet

I got a call from this phone 08 62284049. Its a Perth number. No accent. The person claimed to be from Telstra. He asked to confirm my name - which he knew. then he told me my account has been upgraded from 500g to 1000b free of charge. he also asked ...

Level 1: Cadet

I received an email advising that I have been granted an extra 25GB of data each month to be used immediately.  However, MY Account still shows the original data.  I don't want my speed to be reduced if I exceed the original quota.  Do I have the ext ...

Level 1: Cadet

How much data will be used on average per hour when watching live TV on the Foxtel Go app? Cheers. 

Level 1: Cadet

I run ADSL, TGateway and have had a fairly good experience with this for two years, until last 4 weeks. Now it is very rare to have an internet session without a loss of connection interrupting the work in hand. this happens multiple times a day.  I ...

Level 1: Cadet

I actioned a boardband top up however it does not seem to have worked any ideas. I have turned off the modem and I never go the email advising the action worked??? I don't want to do it again in case it uses another one?

Level 1: Cadet

Like many before me I'm now seeing an unexplained increase in my daily Upload (no change in Download). It started suddenly in August when I got the normal messages and was fortunate that total usage reached my 100GB monthly limit on the last day of t ...

Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Level 4: Private Eye

Hi, I originally had used the free 6 month Apple Music offers. As I wanted to include my family and their own devices ( some not Telstra connected beyond home wifi) I thought when it ended I take up a family membership via my SEPARATE Apple ID instea ...

Level 1: Cadet

Understand Apple music is unmetered when streaming music on a telstra mobile. To be eligable for unmetered data when playing music - does  it need to be billed via telstra or can I pay for apple music via apple and it still be unmetered on a telstra ...

Level 1: Cadet

i usedbto have a graph showing me my data usage without having to go into 24/7 app,,my wifes one has dissapeared as soon as we turned our phones off,,why or where has this app gone?? 

Level 1: Cadet

I have a home wireless broadband plan with 25GB of data per month and a netgear advance 111 device. We use only a laptop and an ipad 2 and have done so for at least 3 years.  Up until the past 3 weeks all has been good. However now when I am away fro ...

Level 1: Cadet

Hi, This widget used to show data usage directly on the widget itself on the home screen. (If you know what I mean)Now when it's tapped it goes to Telstra 24/7.Am I doing something wrong?

Level 2: Rookie

Hi,I'm sure there is a reasonable explaination for this, but my usage via MyAccount seems high to me.Up time is about 7 daysOn the router (telstra provided)Data Transferreddown 4084.38 MBytes up 3640.16 MBytesSame period (approx) via MyAccount:down+u ...

Level 1: Cadet

I am unable to log in and change my monthly data pack..where do I go to do this currently on 5gb mth want to change to 8gb mth. thanks 

Level 2: Rookie

On the 24/7 app I was monitoring a phone owned by a relative with a disability who lives interstate. A few days prior to receiving the bill it was showing as under $10 of usage ... the bill was over $370, predominantly 1G data packs.

Level 1: Cadet

I finally resolved the issue that I had with Telstra when using my 16G per year allowance mobile stick..It turned out to be that “UNLIMITED UPLOAD FUNCTION IN GOOGLE PHOTOS” together with “AUTOMATIC WINDOWS 10 UPDATES” were the culprits….these, parti ...

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