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Data Usage

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Data Usage
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eastham5
eastham5
Level 1: Cadet
7 hours ago

Usage

I would like to know how much internet we are using each month your bills are not clear and make it very difficult for the reader to find this information out! Please could you help me! Many Thanks Rachael Eastham 

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Telstramuppets
Telstramuppets
Level 2: Rookie
Wednesday

Apple Music not data free

Why am I being charged Data for streaming from my Apple Music account and why have I wasted 2 hours talking to three seperate Telstra consultants who could not understand such a simple question!?  

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Red36
Red36
Level 2: Rookie
3 weeks ago

Unknown subscription

95 cents a day at 12.01 pm

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Dduck2
Dduck2
Level 1: Cadet
Tuesday

Disappearing data

I had a prepaid plan where I would use up to 6gb a month and when using my phone a lot maybe 12gb. I switched to post paid 60gb would not even last 20 days. On one particular day I apparently used 12gb whilst doing a 10hr day at work. This is equival ...

  • 38 Views
  • 0 Replies
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Donald8
Donald8
Level 1: Cadet
Monday

Bloody lovely

$50 for new customers mobile phone plan. $60 for existing customers.  There is absolutely no benefit in being a loyal customer.  In fact it is a massive negative

  • 39 Views
  • 0 Replies
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dan1941
dan1941
Level 2: Rookie
Monday

Daily usage metering error.

While on recent 1 week holiday with no other people living in our home and all computers turned off the the daily use was recorded as 2 GB on each of the seven days and yet day after return showed no usage when in fact there was some usage of the int ...

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richards
richards
Level 2: Rookie
a week ago

Why is the app unable to retrieve my usage for accounts

Does anyone else have an issue with data use age being unable to load message “ try again technical issues “ it had been this way for the past 2 weeks 

  • 89 Views
  • 0 Replies
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Molly21
Molly21
Level 1: Cadet
2 weeks ago

Data dissappearing

Im using a nighthawk modern and it seems to eating uo the data.  Where do i go to see whats using it all.  

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Arko99
Arko99
Level 1: Cadet
2 weeks ago

My 4g data used when using WiFi

I recently noticed that I was using about 400mb of my 3g/4g data every morning when I am at home connected to my wifi. This charge appeared to be at 1am each morning. I called Telstra and they had no idea. Why is Telstra charging data when I'm connec ...

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Valkor51
Valkor51
Level 1: Cadet
2 weeks ago

Excess data usage

 For five days I was in hospital I was in hospital and all electronics were switched off yet I apparently was still consuming huge amounts of data. 

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Red36
Red36
Level 2: Rookie
3 weeks ago

Unknown subscription

95 cents a day at 12.01 pm

1 Kudo
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dan1941
dan1941
Level 2: Rookie
Monday

Daily usage metering error.

While on recent 1 week holiday with no other people living in our home and all computers turned off the the daily use was recorded as 2 GB on each of the seven days and yet day after return showed no usage when in fact there was some usage of the int ...

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globalspark1
globalspark1
Level 1: Cadet
September

can my telstra data be used overseas as i 10 gb each month on my plan

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JNN
JNN
Level 1: Cadet
a month ago

Data usage

I have just looked online at my data usage which shows 42 out of 50g used on my data only nighthawk plan, but have recieved an emaiil telling me I went over the 50g and have been charged an extra $10 for 1g - the stat usage is always higher on the ni ...

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hammo1000
hammo1000
Level 3: Gumshoe
October

Data Charges on old mobile plan

I am not that happy that I am getting charged excess data during my plan when new plans do not and have 4 times as much data as the same plan that I was locked into.i have 2 months to go on a 24 Month contract which I only get 15gb on, the same compa ...

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Roseken
Roseken
Level 1: Cadet
September

Activating nano sim

I have upgraded to Samsung A70 but cannot activate the sim. Message I get is invalid order number. Checked it several times and what I enter is the correct number  where can I get help with this please?

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ynotjohn
ynotjohn
Level 2: Rookie
September

how to get call records

how can I obtain call records for the year?

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jordie13
jordie13
Level 2: Rookie
July

Shared data usage

I have shared data between my phone and tablet, for the past 2 months I have been running out of data on my tablet only, can anyone explain this please 

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Dvgh
Dvgh
Level 1: Cadet
July

how do i set up text message to divert to another international number

i work overseas. How do i set up text messages to divert to another international number?

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ASCLEO
ASCLEO
Level 2: Rookie
July

Data usage

What in hours of use does 3.49GB of Data give?

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Dduck2
Dduck2
Level 1: Cadet
Tuesday

Disappearing data

I had a prepaid plan where I would use up to 6gb a month and when using my phone a lot maybe 12gb. I switched to post paid 60gb would not even last 20 days. On one particular day I apparently used 12gb whilst doing a 10hr day at work. This is equival ...

  • 38 Views
  • 0 Replies
0 Kudos
Like
More
Donald8
Donald8
Level 1: Cadet
Monday

Bloody lovely

$50 for new customers mobile phone plan. $60 for existing customers.  There is absolutely no benefit in being a loyal customer.  In fact it is a massive negative

  • 39 Views
  • 0 Replies
0 Kudos
Like
More
richards
richards
Level 2: Rookie
a week ago

Why is the app unable to retrieve my usage for accounts

Does anyone else have an issue with data use age being unable to load message “ try again technical issues “ it had been this way for the past 2 weeks 

  • 89 Views
  • 0 Replies
0 Kudos
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Steve1211
Steve1211
Level 1: Cadet
4 weeks ago

Data usage warnings

So yesterday II was oblivious to the fact that my home internet had disconnected which meant I was using data on my phone.  Now normally that's fine because I would I get notifications or warnings at certain intervals of % of amount used. Well not ye ...

  • 218 Views
  • 0 Replies
1 Kudo
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azelia81
azelia81
Level 1: Cadet
June

Visibility for Data Sharing Groups

It would be good in Telstra Tools for Small Business to have visibility regarding data sharing groups. Right now there is an alert that a service is part of a group, but no way to check which services are in which groups.  I also suspect the info reg ...

  • 354 Views
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oz_dj_man
oz_dj_man
Level 1: Cadet
January

RIP OFF!! Data alternatives on holiday

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

  • 733 Views
  • 0 Replies
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Simon1987
Simon1987
Level 1: Cadet
October 2018

*FIXED* Facebook Chewing Data After Live Stream had already ended.

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

  • 780 Views
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Basu
Basu
Level 1: Cadet
May 2018

Monday mayhem

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

  • 1,211 Views
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Chikonwing
Chikonwing
Level 1: Cadet
March 2018

AFL Live

(Solved)

  • 1,999 Views
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Jeff30
Jeff30
Level 1: Cadet
March 2018

Manual Data Limit Ends in Large Bill

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

  • 2,102 Views
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