Mobiles & Tablets

Data Usage

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Level 1: Cadet

Today I got an message from you guys saying I received 25gb bonus data, so I recharged because I was out of credit, but now the bonus 25gb has disappeared. I was really looking forward to using it. Is there any way that I can get it back?

Level 1: Cadet

I received an SMS saying that I have only 1g data spare in my data bank, however u said that iv automatically got 25 extra, so where is it ?

Level 1: Cadet

I got the 25gb data bonus however when I ran out of my other data it did start using that, it instead used all of my credit. It is also still not letting me use the 25gb

Level 1: Cadet

What is the point giving bonus data that cannot rollover 3 days before the rollover????

Level 1: Cadet

25 gig is great but I only have two days left and then I have to recharge.Does this free 25 GB roll over with my next recharge? If not,its pretty pointless. Generous by pointless.

Level 3: Gumshoe

I've just updated my plan adding more data for my mobile phone on a 12 month contract.  That data however only shows not on that phone.  Previously I'd shared data between my mobile phone and mobile wifi.  How do I now arrange the same data share aga ...

Level 1: Cadet

My plans rolls over tomorrow. How do I remove my $15 2 GB add on?

Level 2: Rookie

just wanting to know if you are able to block internet time on a mobile phone for a certain amount of time eg 2 hours on, 1 hour off????

Level 1: Cadet

Hi i am writing in regards to a few of my friends now over the last few days have received messages from Telstra saying they have 25GB BONUS DATA in their Dats bank. now i am a loyal Telstra customer and i was wondering if this same thing will apply ...

Level 1: Cadet

Level 1: Cadet

I ceeo seeing peapel talking about extra data being sent to them how doo I opt i n to recaving extra data

Level 1: Cadet

How do u top up

Level 1: Cadet

Hi if you take out the Telstra Ultimate Plan $199 p/month with unlimited data and best available speeds, can you Wifi Hotspot from your iphone to Apple TV or screen mirror to your smart TV to watch Netflix without receiving a breach of fair use polic ...

Level 1: Cadet

If I have a iPhone plan and an iPad plan on my account, how do I share the data?

Level 1: Cadet

Hi there, first time post so this might have been covered before. I have 3 mobile broadband devices (no internet coverage here) I spent 2.5 hours on chat support yesterday to try and set them to stop the data when they get to the limit as I'm tired o ...

Level 1: Cadet


Sorry if someone has posted this already or its written somewhere obvious. I changed my contract to a 12month sim only plan, $69. The plan has 30gb data plus a bonus 30gb data. My question is how long do I get the bonus data for? Is it just a mont ...

Level 1: Cadet

I used my mobile hotspot to my smart TV to try Netflix for the first time (we don't have home internet) and watched one (1) movie and it used just over 10gb from my databank. WHY? I was told and have read that it us around 1gb per hour to stream.

Level 1: Cadet

So my last bill was $109. It’s usually $99 if I go over my limit of 2GB and $89 if I don’t go over. Can you please tell me why it’s $10 extra? I definitely didn’t go over my data allowance twice, I have unlimited wifi at home and early use internet w ...

Level 1: Cadet

massive increase in Data use in 1 month on Samsung phone, 2.7Gb total for 7 months then 4GB last month and 2 GB last 6 days, no change in its use so what is happening? 

Level 1: Cadet

How do I cancel the automatic extra data that gets charged to us if the kids go over the data allowance?

Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Level 1: Cadet


Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Level 1: Cadet

Its false advertising! Doesn't work

Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

Level 1: Cadet

Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Level 4: Private Eye

Hi, I originally had used the free 6 month Apple Music offers. As I wanted to include my family and their own devices ( some not Telstra connected beyond home wifi) I thought when it ended I take up a family membership via my SEPARATE Apple ID instea ...

Level 1: Cadet

Understand Apple music is unmetered when streaming music on a telstra mobile. To be eligable for unmetered data when playing music - does  it need to be billed via telstra or can I pay for apple music via apple and it still be unmetered on a telstra ...

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