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Data Usage

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Data Usage
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Bella281
Bella281
Level 1: Cadet
2 weeks ago

Direct Debits

I received a text message from Telstra a week ago that stated should I set up direct debit to pay my monthly iPhone bill i would receive an increase in my GB usage but that hasn’t happened 

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Shazza70
Shazza70
Level 1: Cadet
3 weeks ago

Bonus data

I didnt get my bonus data when i recharged sharryn <removed for your privacy>

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Pah310
Pah310
Level 1: Cadet
3 weeks ago

Data

I want to buy unlimited data for a month 

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Mick811
Mick811
Level 1: Cadet
3 weeks ago

I changed my plan last night and I've received a text message today saying that I have used most of

I also received a text message saying that I'd used most of my phone credit which I thought was rectified by upgrading my plan

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Colilaca
Colilaca
Level 1: Cadet
4 weeks ago

Internet

Hi my internet is slow but no outages in my area got a letter today informing me internet to go slow but this referred to my old plan changed a few weeks ago not my new plan and I haven’t used it all what is going on?

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Ansett76
Ansett76
Level 2: Rookie
a month ago

Mobile Data Charges

I live in a share house, my housemate has the internet in their name. For over 6 months we have basically had no internet and Telstra has failed to fix this on many occasions so the ombudsman has now been involved. The solution? A refund of the home ...

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UserID01
UserID01
Level 1: Cadet
a month ago

Telstra APN settings

Does anyone know about APN settings on a iPhone and a iPad and how they should be set up? 

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Gallo
Gallo
Level 1: Cadet
a month ago

Help

My daughter is travelling overseas and I want her to have Fon WIFI, how can we make this happen as she has already left the country and is in France.

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RMH60
RMH60
Level 1: Cadet
a month ago

International roaming

Hello. I’m on the new Mobile Small Plan, travelling to the US shortly. For a 10day holiday, the roaming charge will be $100 based on $10 per day (+ SMSs etc) and I keep below 200Mb/d. Is that my least expensive option? Thanks

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jordie13
jordie13
Level 2: Rookie
a month ago

Shared data usage

I have shared data between my phone and tablet, for the past 2 months I have been running out of data on my tablet only, can anyone explain this please 

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jordie13
jordie13
Level 2: Rookie
a month ago

Shared data usage

I have shared data between my phone and tablet, for the past 2 months I have been running out of data on my tablet only, can anyone explain this please 

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Dvgh
Dvgh
Level 1: Cadet
a month ago

how do i set up text message to divert to another international number

i work overseas. How do i set up text messages to divert to another international number?

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ASCLEO
ASCLEO
Level 2: Rookie
a month ago

Data usage

What in hours of use does 3.49GB of Data give?

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Angie11
Angie11
Level 1: Cadet
June

International roaming

My son is overseas in the UK and has a Telstra pre paid mobile- we purchased a $29 roaming pack for him which only has 100 mb included. He has 100 GB available on his databank, will the phone automatically start using that once his 100 MB is used? It ...

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theyaskedname
theyaskedname
Level 1: Cadet
June

Data SIM linked to prepaid personal plan?

Hi. I am currently on Telstra Pre-Paid Max and wondering if I can get another data-only SIM linked to the same data bank? P.S. Personal hotspot is not an option

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zzzzhu456
zzzzhu456
Level 1: Cadet
June

How do I know what day my data resets?

How do I know what day my data resets?

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bob1981
bob1981
Level 1: Cadet
May

Plan details unclear

I received the same email 6 times from Telstra regarding my plan details and all have the same 2 attachments.
How can I confirm what plan was selected?

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Koko04
Koko04
Level 1: Cadet
May

Data

How do I know what day my data resets? My phones only new but I was never sent a text saying what day it all resets.

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Happyhammond
Happyhammond
Level 1: Cadet
April

Calls in add on data pack in Australia. Are they included?

Confused about Data Add On Pack recently purchased. Are mobile calls to standard numbers within Australia included? My data usage away from home is minimal but calls aren't. Thanks for any help in answering this.

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Abroxx
Abroxx
Level 1: Cadet
March

Data free for Mobile customers

Hi All,

I just did the subscription for Telstra Live Pass. While registering it was written that live afl pass will be DATA FREE for Telstra mobile customers.

Not sure If I am misunderstanding something. Does data free streaming means Mobile data won't ...

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azelia81
azelia81
Level 1: Cadet
June

Visibility for Data Sharing Groups

It would be good in Telstra Tools for Small Business to have visibility regarding data sharing groups. Right now there is an alert that a service is part of a group, but no way to check which services are in which groups.  I also suspect the info reg ...

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oz_dj_man
oz_dj_man
Level 1: Cadet
January

RIP OFF!! Data alternatives on holiday

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

  • 503 Views
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Simon1987
Simon1987
Level 1: Cadet
October

*FIXED* Facebook Chewing Data After Live Stream had already ended.

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

  • 564 Views
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Basu
Basu
Level 1: Cadet
May 2018

Monday mayhem

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

  • 987 Views
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Chikonwing
Chikonwing
Level 1: Cadet
March 2018

AFL Live

(Solved)

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Jeff30
Jeff30
Level 1: Cadet
March 2018

Manual Data Limit Ends in Large Bill

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

  • 1,884 Views
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Slewis
Slewis
Level 1: Cadet
March 2018

NRL app

Its false advertising! Doesn't work

  • 1,891 Views
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shaneboorer
shaneboorer
Level 1: Cadet
February 2018

Poor customer service

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

  • 1,961 Views
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DO58
DO58
Level 1: Cadet
February 2018

Data usage

  • 2,071 Views
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stuthom
stuthom
Level 1: Cadet
September 2017

Add one-off data packs for postpaid plans

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

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