Mobiles & Tablets

Data Usage

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Level 1: Cadet

Telstra, are you consuming more data then what’s required? I recharged with 40Gb on the 15th of April and have used approximately 15-20Gb up to today, however your notifying my that I have less than 500Mb remaining. Where is the remaining of my data ...

Level 2: Rookie

Very dissappointed that I can't get my byo plan upgraded the same as other customers have, limited offers aren't fair.
I get 20gb less at the same price as other customers if I want the same deal I have to pay $10 more.
Twenty years as a customer alway ...

Level 2: Rookie

Hi guys,
I just went to upgrade my phone today as I am on the Go Mobile Swap $149 plan, I also have a tablet with shared data.
I found out that you no longer offer the shared data and I would need to get two plans??? One for each device.
Have you gone b ...

Level 1: Cadet

I just connected my Samsung Galaxy Watch to my Telstra One Number. I was wondering if it uses my phones data when its not connected to my phone. Like, if my phone is dead or out of reach, will I still get Facebook Notifications, calls, etc? Thank You ...

Level 1: Cadet

2 days and 6 chats later and I still can’t top up my free data. Every time I spoke to a representative I was given the same answers -they either did the top up themselves and I had to wait 2-4hrs to see if it has activated or I upgraded my contract f ...

Level 1: Cadet

Just wondering if I’m the only person who has problems with Telstra modem DJA0230?
I hated this modem from day one and still hate it. Too many cables, too slow and drops out all the time.

Level 1: Cadet

No More Shared Data  What a joke  I have 2 x Mobile Phones - both on $130/month lease plans  and 2 x Ipads with shared sim cards Been happily sharing data for a year or two now My 2 x mobile leases are about to expire  Was on the phone today with Tel ...

Level 1: Cadet

Confused about Data Add On Pack recently purchased. Are mobile calls to standard numbers within Australia included? My data usage away from home is minimal but calls aren't. Thanks for any help in answering this.

Level 1: Cadet

A few days ago I cancelled a number ending in 830which was my tablet I no longer use but telestra has taken off my 32 gb I had on this phone. Telestra put me back to 3 gb instead. Please adjust back to 32 gbs and credit back the addons I’ve had to us ...

Level 1: Cadet


Can you please top my account with 100 GB

Level 1: Cadet

The five dollars a month for Apple Watch charge is that all you pay or will there be additional charges if you call or text from the watch?

Level 1: Cadet

Hi I want to remove my data add on package on my mobile plan but I can’t work out how - can you please tell me how to do this

Level 1: Cadet

Is NETFLIX data metered on Telstra Mobile Broadband if it is part of the My Offers for 1 month free access ?

Level 1: Cadet

How can l check account balance online

Level 3: Gumshoe

Hi, My 4G dongle device 'TP Prepaid 4GX WiFi Plus" has disappeared from my online account. Also when I turn it on and go to the recharge site my SIM# is not found. I know I haven;t used it for a while but I have it as a backup. It should not have dis ...

Level 2: Rookie

Can I change my mobile plan to a smaller plan
I don't even use a quarter of my data

Level 2: Rookie

Does watching shows/movies on foxtel now (Telstra offered service as part of a phone plan) count against my mobile data usage?

Level 1: Cadet

Is there a minimum I have to recharge in order to have the "active recharge" required to keep the bonus data? Or can I just recharge $10/$20 instead?

Level 1: Cadet

Have just got this extra data but I will be recharging in 4 days on the basic plan does that mean I will lose it before I even have I chance to use it?

Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Level 1: Cadet


Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Level 1: Cadet

Its false advertising! Doesn't work

Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

Level 1: Cadet

Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Level 4: Private Eye

Hi, I originally had used the free 6 month Apple Music offers. As I wanted to include my family and their own devices ( some not Telstra connected beyond home wifi) I thought when it ended I take up a family membership via my SEPARATE Apple ID instea ...

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Goodbye Excess Data Charges

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