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Halo1
Level 1: Cadet

I don't use my phone much, just for a few calls, SMS, pics which I upload to dropbox.  I'm on a small plan of 256MB and up until last month was almost always within that limit.  Last month, I went over and was charged an extra $50 (more than the mont ...

timothyj
Level 1: Cadet

Hi this billing month (ended yesterday) I was approaching data use limit so I started closely monitoring data use per device recording. I noted significant (up to 10X) difference in what the device said was being consumed to what Telstra reported. Wh ...

zoek222
Level 1: Cadet

My nighthawk mr1100 only have"Detecting services" displayed in one window. The other tells me myNetwork name and password.  No data or number of devices connected . I can connect but connection known to drop- out occasionally. H E L P 

Leelee666
Level 1: Cadet

Why was I charged $10 per gb when I hadn't opted in for the extra data plan?I was charged an extra $40 within 30 mins without my consent,  the only answer I've been given is "Yes, you have exceeded  your limit!. Any other questions?"

jw29
Level 1: Cadet

Hi I'd like to know how I can check the usage of a cellular data plan being used in a Windows 10 laptop/tablet without having to log in to the Telstra account. As an example of what I mean, on an Android phone or iPhone I can open the Telstra 24x7 ap ...

watto777
Level 1: Cadet

My internet has been down for 2 days now I cannot ring out every time I do it it says failed. My foxtel is not working so don’t charge me for a none service. 
I want this fixed now!!!!!

Jmw1990
Level 1: Cadet

I have circled in red the column I am talking about  

eastham5
Level 1: Cadet

I would like to know how much internet we are using each month your bills are not clear and make it very difficult for the reader to find this information out! Please could you help me! Many Thanks Rachael Eastham 

Telstramuppets
Level 2: Rookie

Why am I being charged Data for streaming from my Apple Music account and why have I wasted 2 hours talking to three seperate Telstra consultants who could not understand such a simple question!?  

Red36
Level 2: Rookie

95 cents a day at 12.01 pm

Red36
Level 2: Rookie

95 cents a day at 12.01 pm

dan1941
Level 2: Rookie

While on recent 1 week holiday with no other people living in our home and all computers turned off the the daily use was recorded as 2 GB on each of the seven days and yet day after return showed no usage when in fact there was some usage of the int ...

JNN
Level 1: Cadet

I have just looked online at my data usage which shows 42 out of 50g used on my data only nighthawk plan, but have recieved an emaiil telling me I went over the 50g and have been charged an extra $10 for 1g - the stat usage is always higher on the ni ...

hammo1000
Level 3: Gumshoe

I am not that happy that I am getting charged excess data during my plan when new plans do not and have 4 times as much data as the same plan that I was locked into.i have 2 months to go on a 24 Month contract which I only get 15gb on, the same compa ...

Roseken
Level 1: Cadet

I have upgraded to Samsung A70 but cannot activate the sim. Message I get is invalid order number. Checked it several times and what I enter is the correct number  where can I get help with this please?

ynotjohn
Level 2: Rookie

how can I obtain call records for the year?

jordie13
Level 2: Rookie

I have shared data between my phone and tablet, for the past 2 months I have been running out of data on my tablet only, can anyone explain this please 

Dvgh
Level 1: Cadet

i work overseas. How do i set up text messages to divert to another international number?

ASCLEO
Level 2: Rookie

What in hours of use does 3.49GB of Data give?

timothyj
Level 1: Cadet

Hi this billing month (ended yesterday) I was approaching data use limit so I started closely monitoring data use per device recording. I noted significant (up to 10X) difference in what the device said was being consumed to what Telstra reported. Wh ...

zoek222
Level 1: Cadet

My nighthawk mr1100 only have"Detecting services" displayed in one window. The other tells me myNetwork name and password.  No data or number of devices connected . I can connect but connection known to drop- out occasionally. H E L P 

Dduck2
Level 1: Cadet

I had a prepaid plan where I would use up to 6gb a month and when using my phone a lot maybe 12gb. I switched to post paid 60gb would not even last 20 days. On one particular day I apparently used 12gb whilst doing a 10hr day at work. This is equival ...

Donald8
Level 1: Cadet

$50 for new customers mobile phone plan. $60 for existing customers.  There is absolutely no benefit in being a loyal customer.  In fact it is a massive negative

richards
Level 2: Rookie

Does anyone else have an issue with data use age being unable to load message “ try again technical issues “ it had been this way for the past 2 weeks 

Steve1211
Level 1: Cadet

So yesterday II was oblivious to the fact that my home internet had disconnected which meant I was using data on my phone.  Now normally that's fine because I would I get notifications or warnings at certain intervals of % of amount used. Well not ye ...

azelia81
Level 1: Cadet

It would be good in Telstra Tools for Small Business to have visibility regarding data sharing groups. Right now there is an alert that a service is part of a group, but no way to check which services are in which groups.  I also suspect the info reg ...

oz_dj_man
Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Simon1987
Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Basu
Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

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