Mobiles & Tablets

Data Usage

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Level 2: Rookie

I requested my usage history a few weeks ago. I'm just wondering if anyone can tell me what it means when a phone number shows up with D534761 in front of the number?

Level 1: Cadet

What is the difference between 4GX WIFI PLUS AND PRO? 

Level 1: Cadet

Hi. I am currently on Telstra Pre-Paid Max and wondering if I can get another data-only SIM linked to the same data bank? P.S. Personal hotspot is not an option

Level 1: Cadet

I recently upgraded to an unlimited broadband plan, after exceeding my 200 GB data for the month and exhausting the three free top ups. I upgraded on Friday 7 June.
It is now Tuesday 11 June. I am not able to connect; modem is working perfectly ...

Level 1: Cadet

I have set up mobile protect and have been discussing with Telstra how it hasn't worked properly for the past 12 to 18 months. In fact is doesn't work! In the past few months my kids have managed to exceed additional data usage  by 12GB, at $10 per 1 ...

Level 1: Cadet

No More Shared Data  What a joke  I have 2 x Mobile Phones - both on $130/month lease plans  and 2 x Ipads with shared sim cards Been happily sharing data for a year or two now My 2 x mobile leases are about to expire  Was on the phone today with Tel ...

Level 1: Cadet
Level 1: Cadet

Having purchased a new IPad I cannot  open the Telstra App , it goes straight back to the home screen immediately. SIM card was replaced at Highpoint Telstra  on  Wednesday May 8th 2019. I wish to check my Pre paid balance which is a substantial amou ...

Level 25: The Singularity Jupiter
Level 25: The Singularity

The BBC got caught out by the amount of data that you can chew through on a 5G connection.   If you are an early adopter of 5G, just be aware that it can use a huge amount of data very quickly. BBC 5G Broadcast hiccup (Gizmodo Article)

Level 1: Cadet

How do I know what day my data resets?

Level 1: Cadet

How do I know what day my data resets? My phones only new but I was never sent a text saying what day it all resets.

Level 1: Cadet

Confused about Data Add On Pack recently purchased. Are mobile calls to standard numbers within Australia included? My data usage away from home is minimal but calls aren't. Thanks for any help in answering this.

Level 1: Cadet

Hi All,

I just did the subscription for Telstra Live Pass. While registering it was written that live afl pass will be DATA FREE for Telstra mobile customers.

Not sure If I am misunderstanding something. Does data free streaming means Mobile data won't ...

Level 1: Cadet

I have just been informed I have had an extra 1GB added to my plan for 10 dollars I didn’t request this so how do I stop it

Level 1: Cadet


Can you please top my account with 100 GB

Level 1: Cadet

The five dollars a month for Apple Watch charge is that all you pay or will there be additional charges if you call or text from the watch?

Level 1: Cadet

Hi I want to remove my data add on package on my mobile plan but I can’t work out how - can you please tell me how to do this

Level 1: Cadet

Is NETFLIX data metered on Telstra Mobile Broadband if it is part of the My Offers for 1 month free access ?

Level 1: Cadet

How can l check account balance online

Level 3: Gumshoe

Hi, My 4G dongle device 'TP Prepaid 4GX WiFi Plus" has disappeared from my online account. Also when I turn it on and go to the recharge site my SIM# is not found. I know I haven;t used it for a while but I have it as a backup. It should not have dis ...

Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Level 1: Cadet


Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Level 1: Cadet

Its false advertising! Doesn't work

Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

Level 1: Cadet

Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Level 4: Private Eye

Hi, I originally had used the free 6 month Apple Music offers. As I wanted to include my family and their own devices ( some not Telstra connected beyond home wifi) I thought when it ended I take up a family membership via my SEPARATE Apple ID instea ...

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