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WallyWally1
Level 1: Cadet

 Where on Telstra 24x7 do I need to go to register for the free extra data due to COVID-19.  I'm logged in but cant see where to activate it

technojames
Level 2: Rookie

I recontracted to a 60GB plan today. Despite having 10 days to go until my monthly rollover I was given 6GB of data "pro-rata'. How exactly is 6GB a pro-rata of 60GB for 10 days? 20GB would be a pro-rata for 10 days. Not 6GB. Of course you've all tak ...

Ufhji
Level 1: Cadet

Hy

I’m stuck inside with no data and my bank card is saying I have esceesded the daily limit how can I get data 

ScreenName10101
Level 1: Cadet

Hi  since the beginning of this month we have experienced connection issues to ROBLOX, Discord, fortnite and a few other games when attempting to play online via WiFi hotspot to iPhones. 


prior to this it all worked fine. the games will load but when ...

PKB
Level 1: Cadet

There is no where on app to register for extra 25gb data offer through Covid 19where do you register ? 

Lilypoppy
Level 1: Cadet

I have just received a data warning for having used 2GB of data.  I've just checked and my plan and it includes 20GB of data, or is supposed to.  How do I check what this means when noone is answering the phones atm.  Thanks. 

TelstraForum101
Level 1: Cadet

Hi,How can you avail the free 10GB data as mentioned in Telstra website?  I have logged in on my 24x7 web account but can't register to free data.  https://www.telstra.com.au/covid19/supporting-you-during-covid-19 Thanks,

Snowcat
Level 1: Cadet

How to find the menu for "Pre-paid recharges Register for 10GB of free extra data"

Inisolation
Level 2: Rookie

In the past 4 days I have recharged $30 and got 2.5gb data that disappear  in a day then I called got my plan changed to plus and recharged with $40 then I got 20gb well now I am down to my last 2gb I'm in isolation with no internet to connect to and ...

BazLDG
Level 1: Cadet

Hi.  I recently received an email from Telstra advising that, from 20th March, my $35 mobile phone plan would include 2Gb of data.  No charge would apply for excess usage, only a slowing of speed.   Another email a week ago advised me that, from next ...

ScreenName10101
Level 1: Cadet

Hi  since the beginning of this month we have experienced connection issues to ROBLOX, Discord, fortnite and a few other games when attempting to play online via WiFi hotspot to iPhones. 


prior to this it all worked fine. the games will load but when ...

BazLDG
Level 1: Cadet

Hi.  I recently received an email from Telstra advising that, from 20th March, my $35 mobile phone plan would include 2Gb of data.  No charge would apply for excess usage, only a slowing of speed.   Another email a week ago advised me that, from next ...

colorado
Level 2: Rookie

I am currently on a $30 Pre-Paid Extra plan (now closed to new subscribers) and have a healthy data bank balance.I wish to switch to a very similar, but more attractive to me as a user, $30 Pre-Paid Max plan.Am I permitted to transfer my current data ...

DBigBear
Level 1: Cadet

I have a Apple iPhone 11 Pro. If I was to subscribe Apple Music directly from Apple does it use any data to stream it through my Telstra mobile plan? Also if I was to get a family subscription from Apple can all services on my bill listen data free?

Maic3
Level 1: Cadet

Is there anyway to put time limits on a teens phone (Samsung Galaxy note) accessing plan data? I have set the modem to stop his xbox and phone accessing wifi after 10pm but he can still use data and hotspot from phone -currently taking phone nightly ...

Halo1
Level 1: Cadet

I don't use my phone much, just for a few calls, SMS, pics which I upload to dropbox.  I'm on a small plan of 256MB and up until last month was almost always within that limit.  Last month, I went over and was charged an extra $50 (more than the mont ...

Jmw1990
Level 1: Cadet

I have circled in red the column I am talking about  

eastham5
Level 1: Cadet

I would like to know how much internet we are using each month your bills are not clear and make it very difficult for the reader to find this information out! Please could you help me! Many Thanks Rachael Eastham 

Red36
Level 2: Rookie

95 cents a day at 12.01 pm

Lilypoppy
Level 1: Cadet

I have just received a data warning for having used 2GB of data.  I've just checked and my plan and it includes 20GB of data, or is supposed to.  How do I check what this means when noone is answering the phones atm.  Thanks. 

Zzz
Level 2: Rookie

Last Friday, I received 25Gb extra data from the Covid-19 Mobile Offer. It will expire 30 days from then. I am on a postpaid account. Today I moved into my next billing month. I still seem to have all of the extra 25Gb, so I assume therefore that my ...

Chloé
Level 1: Cadet

I am on an old pre-paid plan (Pre-Paid Cap Encore) which is great for me. But since the new Telstra 24x7 app come out, I no longer allows me to see when I have reached my limits on on caps for Data, Talk Time or SMS. I can now only see my bank of Rec ...

bowls
Level 1: Cadet

We have no idea what you are saying!It is written by boffins who have no idea how to talk to no technical people. Are you saying that we can no longer use our mobile phone? Are you saying we have to find another carrier before 22 - 4- 2020? We will s ...

Nickyg9
Level 1: Cadet

I've been trying to purchase a data plus pack all day, for some reason it keeps saying service unavailable, any ideas as to how I can get one?

HELP123
Level 1: Cadet

I received an email regarding my Broadband services. I am a bit confused as we have never had broadband!! 

RVR13
Level 1: Cadet

I used to be able to monitor data used/available on my portable wifi; now its not there. How do I restore it please? 

PJL56
Level 1: Cadet

Received a notice today about changes affecting my mobile broadband. It was good to know that there is now a dollar limit to the amount I can go over - $100.00 - before my speed gets reduced but it did not indicate how much data was involved in the $ ...

Cristee48
Level 1: Cadet

I have a mobile date plan that combines about 3 mobile data services to give an aggregate allowance of 150 Gig. My contract makes it clear that the individual data allowances are summed.Yet, about 10 days before the end of my month, for the last 3 mo ...

sa117
Level 1: Cadet

I am currently doing the monthly recharges, and after the last one I have notice that the Telstra 24/7 app glitches out once you have gone into the ‘services’ page, whether it’s to check your data usage or what it does so. How can I fix this?

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