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Bigglesmymate1
Level 1: Cadet

Customer Service assured it had been resolved(I have no landline)Latest bill..it's back on there!Spent 40 minutes on hold while he assured me it had been rectified after talking with his field manager and I had been 'credited'.Gets a new bill today a ...

Zack1041
Level 1: Cadet

I accidentally turned off piece of mind data. How do I turn it back on to stop excess charges? 

SmallBus11
Level 1: Cadet

I've purchased a data only SIM for a 4G modem at one of our manufacturing sites. The SIM is on a plan and on our account. However, the SIM is not activated. How do we activate the SIM?
Thanks heaps

LaLa1980
Level 1: Cadet

Hi, I’m on the largest wifi data plan & have used it all - Q: Is there a way to pay for extra data? 

Josh09114
Level 1: Cadet

I was just wondering what it mean by when it says (EST charge) but I have excited my data for the month but not showing up in the charges. Also on what included means By when is says (Included) and if this means that my data has just been slowed down ...

Fish7
Level 1: Cadet

I have used 97% of my data and i have 15 days to go.How do i go about getting more data  ????

Kargreen
Level 1: Cadet

Hi Ive recently set up a pre paid IPhone for my son & linked him to the long life plus plan, It has no data as I was expecting to let him share mine as I barely use it how do I do this without him having to use hotspot.

Sherri13
Level 1: Cadet

Has anyone else applies for the extra data and have not recieved it? Its been days and there is no online contact for telstra to help with this

Kat7682
Level 1: Cadet

Working from home I use average 2gb per day so it only goes so far and I dont have home internet (budget doesnt allow this) only my phone data which is 60gb. An extra 25gb per month would be a great help! Especially with my son schooling from home an ...

Robstar306
Level 1: Cadet

Hi I’m just at the movies and saw an Optus ad for donating data to kids in need. Is this an option for Telstra customers at all?

WFM18
Level 1: Cadet

Hi, does anybody know how to register for the extra 25GB of data that telstra is currently offering?

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Leesha18
Level 1: Cadet

I was wondering if it is possible to recharge my prepaid mobile with my Telstra Reward points?.. If so how do I do it??

Toomuchit
Level 3: Gumshoe

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

ScreenName10101
Level 1: Cadet

Hi  since the beginning of this month we have experienced connection issues to ROBLOX, Discord, fortnite and a few other games when attempting to play online via WiFi hotspot to iPhones. 


prior to this it all worked fine. the games will load but when ...

BazLDG
Level 1: Cadet

Hi.  I recently received an email from Telstra advising that, from 20th March, my $35 mobile phone plan would include 2Gb of data.  No charge would apply for excess usage, only a slowing of speed.   Another email a week ago advised me that, from next ...

colorado
Level 2: Rookie

I am currently on a $30 Pre-Paid Extra plan (now closed to new subscribers) and have a healthy data bank balance.I wish to switch to a very similar, but more attractive to me as a user, $30 Pre-Paid Max plan.Am I permitted to transfer my current data ...

DBigBear
Level 1: Cadet

I have a Apple iPhone 11 Pro. If I was to subscribe Apple Music directly from Apple does it use any data to stream it through my Telstra mobile plan? Also if I was to get a family subscription from Apple can all services on my bill listen data free?

Maic3
Level 1: Cadet

Is there anyway to put time limits on a teens phone (Samsung Galaxy note) accessing plan data? I have set the modem to stop his xbox and phone accessing wifi after 10pm but he can still use data and hotspot from phone -currently taking phone nightly ...

Halo1
Level 1: Cadet

I don't use my phone much, just for a few calls, SMS, pics which I upload to dropbox.  I'm on a small plan of 256MB and up until last month was almost always within that limit.  Last month, I went over and was charged an extra $50 (more than the mont ...

Bigglesmymate1
Level 1: Cadet

Customer Service assured it had been resolved(I have no landline)Latest bill..it's back on there!Spent 40 minutes on hold while he assured me it had been rectified after talking with his field manager and I had been 'credited'.Gets a new bill today a ...

Zack1041
Level 1: Cadet

I accidentally turned off piece of mind data. How do I turn it back on to stop excess charges? 

LaLa1980
Level 1: Cadet

Hi, I’m on the largest wifi data plan & have used it all - Q: Is there a way to pay for extra data? 

Josh09114
Level 1: Cadet

I was just wondering what it mean by when it says (EST charge) but I have excited my data for the month but not showing up in the charges. Also on what included means By when is says (Included) and if this means that my data has just been slowed down ...

Fish7
Level 1: Cadet

I have used 97% of my data and i have 15 days to go.How do i go about getting more data  ????

Kargreen
Level 1: Cadet

Hi Ive recently set up a pre paid IPhone for my son & linked him to the long life plus plan, It has no data as I was expecting to let him share mine as I barely use it how do I do this without him having to use hotspot.

Sherri13
Level 1: Cadet

Has anyone else applies for the extra data and have not recieved it? Its been days and there is no online contact for telstra to help with this

jowen
Level 1: Cadet

my saved data is not automatically rolling over and every help video/forum ive read is saying this is just automatic. why is this not automatically happening? 

Yolande2
Level 1: Cadet

I have moved overseas at short notice due to COVID 19.  I need to cancel my NBN service and downgrade my mobile to minimum plan to keep the number active.  I have attempted to contact telstra both by phone and online for the last 10 days and cannot g ...

dande
Level 1: Cadet

Hi. We are new to Telstra being Brits who after visiting daughter and family in WA are now self-isolating in the Perth region. I am using a mobile WiFi unit with prepaid SIM.  On the myTelstra App my account shows:Data expires 21 April  5GB remaining ...

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