Mobiles & Tablets

Data Usage

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Level 1: Cadet

Hi I want to remove my data add on package on my mobile plan but I can’t work out how - can you please tell me how to do this

Level 2: Rookie

How does someone tap into my account to steal my monthly data allowance on my home phone/internet account?
No modems are plugged in, I have changed my passwords on Telstra account etc. Is there something I'm missing... somewhere else I need to change ...

Level 1: Cadet

My device keeps rebooting whenever I connect my phone to. So I updated lastest firmware NTG9X25C_01.00.61.00.
Now it doesnt reboot anymore but showing: usage meter cannot be displayed at this time.
Plz fix it!!!

Level 1: Cadet

My Nighthawk uses an Easy Share Bonus Data Sim linked to my mobile but i can't get it to connect to my mobile data usage meter. There is a phone number for the sim, but to add it, I need to receive a PIN by message. Any suggestions?

Level 1: Cadet

Is NETFLIX data metered on Telstra Mobile Broadband if it is part of the My Offers for 1 month free access ?

Level 1: Cadet

I have no luck each time I try to top up my data usage through my mobile app . I get a message saying I will receive an email within the hour but nothing ever happens .
I always have to call to activate my top up and I’m told there is a glitch wi ...

Level 2: Rookie

All day I have benn unable to connect ti internet over 4G. I can send and receive calls but not access the internet on my mobile.

Level 3: Gumshoe

Hi - I have data usage alerts turned on for my postpaid mobile and am happy to leave it turned on, but NOT when I am sent FIVE SMS's which are identical within two minutes at 10:42pm!
Is there any valid reasoning why this occurs?  How can I reduce thi ...

Level 1: Cadet

There is something strange going on with my data usage for the billing periods of January and February.
I have never once used up my data allowance and with 10 days left I have apparently used 251.65G. (I had to use a top up... first time ever). My pr ...

Level 1: Cadet

How can l check account balance online

Level 1: Cadet

How can l check account balance online

Level 3: Gumshoe

Hi, My 4G dongle device 'TP Prepaid 4GX WiFi Plus" has disappeared from my online account. Also when I turn it on and go to the recharge site my SIM# is not found. I know I haven;t used it for a while but I have it as a backup. It should not have dis ...

Level 2: Rookie

Can I change my mobile plan to a smaller plan
I don't even use a quarter of my data

Level 1: Cadet

Does watching shows/movies on foxtel now (Telstra offered service as part of a phone plan) count against my mobile data usage?

Level 1: Cadet

Is there a minimum I have to recharge in order to have the "active recharge" required to keep the bonus data? Or can I just recharge $10/$20 instead?

Level 1: Cadet

Have just got this extra data but I will be recharging in 4 days on the basic plan does that mean I will lose it before I even have I chance to use it?

Level 2: Rookie

Can I share my phone data with my internet without having to link via wifi? The phone plan got mixed up on my last upgrade and I have far more data than I need on the phone so can I link them in my account so if I go over on my home internet it will ...

Level 1: Cadet

How to stop automatic extra data charges between charged to my mobile phone account

Level 1: Cadet

I want to be able to share my mobile data with my daughters tablets. Neither tablet has a sim card, both children are under age 12

Level 1: Cadet

My other family mobile phone has a pre-paid plan with another company which used Telstra 4G.   When I check the usage for any given month there is a list of telstra.wap charges about every 20 minutes through the whole 24 hour day/night.   This phone ...

Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Level 1: Cadet


Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Level 1: Cadet

Its false advertising! Doesn't work

Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

Level 1: Cadet

Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Level 4: Private Eye

Hi, I originally had used the free 6 month Apple Music offers. As I wanted to include my family and their own devices ( some not Telstra connected beyond home wifi) I thought when it ended I take up a family membership via my SEPARATE Apple ID instea ...

Goodbye Excess Data Charges

Hello New Plans.

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