Mobiles & Tablets

Data Usage

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Level 1: Cadet

Can anyone please help me find out specifically what is using the data allocation on my home NBN? We've managed to go through over 27GB in one day. Cheers. 

Level 1: Cadet

my mobile data wont work everything is on

Level 3: Gumshoe

I am not that happy that I am getting charged excess data during my plan when new plans do not and have 4 times as much data as the same plan that I was locked into.i have 2 months to go on a 24 Month contract which I only get 15gb on, the same compa ...

Level 2: Rookie

So just got an email saying that telstra has just changed my plan to the new simplified ones coming online shortly. So it's going to  cost me more and I get 50 gig less. What is going on. I can barely afford it now.  I'm a pensioner. I really support ...

Level 1: Cadet


Level 2: Rookie

I’m on the Telstra Prepaid Max Plan, last week I recharged $30.  I did not receive 27GB of data nor the 10GB + 17GB) that I was supposed to get! The data I do receive is going to quickly why? 

Level 1: Cadet

I put a $150 recharge on our Mobile internet just 2 weeks ago and has been chewed up already. We have watched 3 movies and a little bit of YouTube but nothing excessive. Msgd through to a Telstra help service only to be told that we shouldn’t watch o ...

Level 1: Cadet

I've now been on hold for 1hr  36 minutes how long should I hold for to set a new record for being on hold to Telstra?

Level 1: Cadet

Why does my iphone use data every night at 00.00 when I am connected to wifi? This happens on days when I have not left the house, therefore I've been on wifi all day so it can't be data catch up. It is becoming very annoying as I am now running out ...

Level 3: Gumshoe

I am not that happy that I am getting charged excess data during my plan when new plans do not and have 4 times as much data as the same plan that I was locked into.i have 2 months to go on a 24 Month contract which I only get 15gb on, the same compa ...

Level 1: Cadet

I have upgraded to Samsung A70 but cannot activate the sim. Message I get is invalid order number. Checked it several times and what I enter is the correct number  where can I get help with this please?

Level 2: Rookie

I have shared data between my phone and tablet, for the past 2 months I have been running out of data on my tablet only, can anyone explain this please 

Level 1: Cadet

i work overseas. How do i set up text messages to divert to another international number?

Level 2: Rookie

What in hours of use does 3.49GB of Data give?

Level 1: Cadet

My son is overseas in the UK and has a Telstra pre paid mobile- we purchased a $29 roaming pack for him which only has 100 mb included. He has 100 GB available on his databank, will the phone automatically start using that once his 100 MB is used? It ...

Level 1: Cadet

Hi. I am currently on Telstra Pre-Paid Max and wondering if I can get another data-only SIM linked to the same data bank? P.S. Personal hotspot is not an option

Level 1: Cadet

How do I know what day my data resets?

Level 1: Cadet

I received the same email 6 times from Telstra regarding my plan details and all have the same 2 attachments.
How can I confirm what plan was selected?

Level 1: Cadet

It would be good in Telstra Tools for Small Business to have visibility regarding data sharing groups. Right now there is an alert that a service is part of a group, but no way to check which services are in which groups.  I also suspect the info reg ...

Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Level 1: Cadet


Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Level 1: Cadet

Its false advertising! Doesn't work

Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

Level 1: Cadet

Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

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