Mobiles & Tablets

Data Usage

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mark_rog
Level 1: Cadet

2 calls to the Telstra call centre in relation to the cancellation of my two data share sims and still no resolution. Based on my hours rate Telstra should be up for an extra $200 to cover my lack of productivity, yes I sound annoyed but I know I am ...

A_U
Level 1: Cadet

Our shared family data is being gobbled up even when mobile data is switched off and it seems our home internet data is not being used at all even though we’re connected to wifi. Data usage on my account verifies this. I have spent five hours, yester ...

Angie11
Level 1: Cadet

My son is overseas in the UK and has a Telstra pre paid mobile- we purchased a $29 roaming pack for him which only has 100 mb included. He has 100 GB available on his databank, will the phone automatically start using that once his 100 MB is used? It ...

Anna-Goanna
Level 1: Cadet

Starshine21
Level 2: Rookie

I requested my usage history a few weeks ago. I'm just wondering if anyone can tell me what it means when a phone number shows up with D534761 in front of the number?

JSJ1
Level 1: Cadet

What is the difference between 4GX WIFI PLUS AND PRO? 

theyaskedname
Level 1: Cadet

Hi. I am currently on Telstra Pre-Paid Max and wondering if I can get another data-only SIM linked to the same data bank? P.S. Personal hotspot is not an option

Julie-Incognita
Level 1: Cadet

Hello,
I recently upgraded to an unlimited broadband plan, after exceeding my 200 GB data for the month and exhausting the three free top ups. I upgraded on Friday 7 June.
It is now Tuesday 11 June. I am not able to connect; modem is working perfectly ...

Marty123456
Level 1: Cadet

I have set up mobile protect and have been discussing with Telstra how it hasn't worked properly for the past 12 to 18 months. In fact is doesn't work! In the past few months my kids have managed to exceed additional data usage  by 12GB, at $10 per 1 ...

The-Farv
Level 1: Cadet

No More Shared Data  What a joke  I have 2 x Mobile Phones - both on $130/month lease plans  and 2 x Ipads with shared sim cards Been happily sharing data for a year or two now My 2 x mobile leases are about to expire  Was on the phone today with Tel ...

theyaskedname
Level 1: Cadet

Hi. I am currently on Telstra Pre-Paid Max and wondering if I can get another data-only SIM linked to the same data bank? P.S. Personal hotspot is not an option

zzzzhu456
Level 1: Cadet

How do I know what day my data resets?

bob1981
Level 1: Cadet

I received the same email 6 times from Telstra regarding my plan details and all have the same 2 attachments.
How can I confirm what plan was selected?

Koko04
Level 1: Cadet

How do I know what day my data resets? My phones only new but I was never sent a text saying what day it all resets.

Happyhammond
Level 1: Cadet

Confused about Data Add On Pack recently purchased. Are mobile calls to standard numbers within Australia included? My data usage away from home is minimal but calls aren't. Thanks for any help in answering this.

Abroxx
Level 1: Cadet

Hi All,

I just did the subscription for Telstra Live Pass. While registering it was written that live afl pass will be DATA FREE for Telstra mobile customers.

Not sure If I am misunderstanding something. Does data free streaming means Mobile data won't ...

RodBassett
Level 1: Cadet

I have just been informed I have had an extra 1GB added to my plan for 10 dollars I didn’t request this so how do I stop it

Tikku
Level 1: Cadet

Hi

Can you please top my account with 100 GB

Jean26
Level 1: Cadet

The five dollars a month for Apple Watch charge is that all you pay or will there be additional charges if you call or text from the watch?

heidilapaglia
Level 1: Cadet

Hi I want to remove my data add on package on my mobile plan but I can’t work out how - can you please tell me how to do this

mark_rog
Level 1: Cadet

2 calls to the Telstra call centre in relation to the cancellation of my two data share sims and still no resolution. Based on my hours rate Telstra should be up for an extra $200 to cover my lack of productivity, yes I sound annoyed but I know I am ...

oz_dj_man
Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Simon1987
Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Basu
Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Chikonwing
Level 1: Cadet

(Solved)

Jeff30
Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Slewis
Level 1: Cadet

Its false advertising! Doesn't work

shaneboorer
Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

DO58
Level 1: Cadet

stuthom
Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

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