Mobiles & Tablets

Data Usage

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Level 1: Cadet

I'm having a strange problem with my HTC 8x, specifically the touch screen. In the event that...Phone is plugged into a chargerBattery is at full chargeThen the touch screen becomes barely responsive. Approximately only about 15-20% of what I do resp ...

Level 1: Cadet

We received email stating we have used 50% of our 2 GB allowance on mobile number 0439842839 we do not have this number as one of ours please give me more detail on this mobile device cheers Colleen

Level 1: Cadet

So yesterday II was oblivious to the fact that my home internet had disconnected which meant I was using data on my phone.  Now normally that's fine because I would I get notifications or warnings at certain intervals of % of amount used. Well not ye ...

Level 1: Cadet

My husband has a shared data plan with 21 GB per month allowance. I want to add my phone to it as I only have 1 GB. How do i do that?

Level 1: Cadet

I have just looked online at my data usage which shows 42 out of 50g used on my data only nighthawk plan, but have recieved an emaiil telling me I went over the 50g and have been charged an extra $10 for 1g - the stat usage is always higher on the ni ...

Level 1: Cadet

Just wondering if streaming Apple TV+ on the 60gb plan is data free / unmetered?

Level 1: Cadet

Hi guys, can anyone know how to do this: there are around 20 voice messages in my voicemail box. I wan to listen to, let's say the message # 10 but not all of them. How can I do it? Another question - is it possible to listen to the messages not from ...

Level 1: Cadet

We recently took the advice of Telstra staff at one of their stores and signed up for a mobile internet solution via their Nighthawk Mk2 plan. We were told the router would use only "slightly" more (about 5%) data than a fixed line ADSL or NBN intern ...

Level 3: Gumshoe

I am not that happy that I am getting charged excess data during my plan when new plans do not and have 4 times as much data as the same plan that I was locked into.i have 2 months to go on a 24 Month contract which I only get 15gb on, the same compa ...

Level 1: Cadet

I have upgraded to Samsung A70 but cannot activate the sim. Message I get is invalid order number. Checked it several times and what I enter is the correct number  where can I get help with this please?

Level 2: Rookie

I have shared data between my phone and tablet, for the past 2 months I have been running out of data on my tablet only, can anyone explain this please 

Level 1: Cadet

i work overseas. How do i set up text messages to divert to another international number?

Level 2: Rookie

What in hours of use does 3.49GB of Data give?

Level 1: Cadet

My son is overseas in the UK and has a Telstra pre paid mobile- we purchased a $29 roaming pack for him which only has 100 mb included. He has 100 GB available on his databank, will the phone automatically start using that once his 100 MB is used? It ...

Level 1: Cadet

Hi. I am currently on Telstra Pre-Paid Max and wondering if I can get another data-only SIM linked to the same data bank? P.S. Personal hotspot is not an option

Level 1: Cadet

How do I know what day my data resets?

Level 1: Cadet

I received the same email 6 times from Telstra regarding my plan details and all have the same 2 attachments.
How can I confirm what plan was selected?

Level 1: Cadet

So yesterday II was oblivious to the fact that my home internet had disconnected which meant I was using data on my phone.  Now normally that's fine because I would I get notifications or warnings at certain intervals of % of amount used. Well not ye ...

Level 1: Cadet

It would be good in Telstra Tools for Small Business to have visibility regarding data sharing groups. Right now there is an alert that a service is part of a group, but no way to check which services are in which groups.  I also suspect the info reg ...

Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Level 1: Cadet


Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Level 1: Cadet

Its false advertising! Doesn't work

Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

Level 1: Cadet

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