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Gregjo53
Level 1: Cadet

Hi, I have a number of post paid mobiles and would like to register all of them for the extra 25Gig of data allowance during COVID-19 time. I have the MyTelstra App and have been told that you register on the Home page. But where on the home page. I ...

Yolande2
Level 1: Cadet

I have moved overseas at short notice due to COVID 19.  I need to cancel my NBN service and downgrade my mobile to minimum plan to keep the number active.  I have attempted to contact telstra both by phone and online for the last 10 days and cannot g ...

Avacook
Level 2: Rookie

How do u use my mobile data? I have 10g and don't know how to turn it on to use it help

nicadela
Level 2: Rookie

Hi all Anyone else finding their data usage has not updated on the Telstra  24x7 app (now called My Telstra) have logged in on phone and computer not showing updated usage used since 17th March.

fooch
Level 2: Rookie

Hey, Is the bonus data added due to COVID-19 ongoing or just for April?

dande
Level 1: Cadet

Hi. We are new to Telstra being Brits who after visiting daughter and family in WA are now self-isolating in the Perth region. I am using a mobile WiFi unit with prepaid SIM.  On the myTelstra App my account shows:Data expires 21 April  5GB remaining ...

Deefa43
Level 1: Cadet

I thought that when your data quota expired, you rate was slowed?Does this now mean if exceed data quota, the speed stays & you get additional charges up to an extra $100, then it slows?

WFM18
Level 1: Cadet

Hi, does anybody know how to register for the extra 25GB of data that telstra is currently offering?

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

daa111
Level 1: Cadet

The $10 international call pack, is it exclusively of each number or shared when you have 2 mobiles on same account

WFM18
Level 1: Cadet

Hi, does anybody know how to register for the extra 25GB of data that telstra is currently offering?

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Leesha18
Level 1: Cadet

I was wondering if it is possible to recharge my prepaid mobile with my Telstra Reward points?.. If so how do I do it??

Toomuchit
Level 3: Gumshoe

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

ScreenName10101
Level 1: Cadet

Hi  since the beginning of this month we have experienced connection issues to ROBLOX, Discord, fortnite and a few other games when attempting to play online via WiFi hotspot to iPhones. 


prior to this it all worked fine. the games will load but when ...

BazLDG
Level 1: Cadet

Hi.  I recently received an email from Telstra advising that, from 20th March, my $35 mobile phone plan would include 2Gb of data.  No charge would apply for excess usage, only a slowing of speed.   Another email a week ago advised me that, from next ...

colorado
Level 2: Rookie

I am currently on a $30 Pre-Paid Extra plan (now closed to new subscribers) and have a healthy data bank balance.I wish to switch to a very similar, but more attractive to me as a user, $30 Pre-Paid Max plan.Am I permitted to transfer my current data ...

DBigBear
Level 1: Cadet

I have a Apple iPhone 11 Pro. If I was to subscribe Apple Music directly from Apple does it use any data to stream it through my Telstra mobile plan? Also if I was to get a family subscription from Apple can all services on my bill listen data free?

Maic3
Level 1: Cadet

Is there anyway to put time limits on a teens phone (Samsung Galaxy note) accessing plan data? I have set the modem to stop his xbox and phone accessing wifi after 10pm but he can still use data and hotspot from phone -currently taking phone nightly ...

Halo1
Level 1: Cadet

I don't use my phone much, just for a few calls, SMS, pics which I upload to dropbox.  I'm on a small plan of 256MB and up until last month was almost always within that limit.  Last month, I went over and was charged an extra $50 (more than the mont ...

Yolande2
Level 1: Cadet

I have moved overseas at short notice due to COVID 19.  I need to cancel my NBN service and downgrade my mobile to minimum plan to keep the number active.  I have attempted to contact telstra both by phone and online for the last 10 days and cannot g ...

dande
Level 1: Cadet

Hi. We are new to Telstra being Brits who after visiting daughter and family in WA are now self-isolating in the Perth region. I am using a mobile WiFi unit with prepaid SIM.  On the myTelstra App my account shows:Data expires 21 April  5GB remaining ...

daa111
Level 1: Cadet

The $10 international call pack, is it exclusively of each number or shared when you have 2 mobiles on same account

jimlaurent
Level 1: Cadet

How do i check my shared data usage as a total. I used to be able to do it on the 24x7 app.

mobile11
Level 1: Cadet

hi all, i have a telstra 4gx wifi pro mobile hotspot modem.There is more then one user using the data from this device.is there a way to log or see the amount of data used by each user?Thank you for any help greatly appreciated. 

Cheza13
Level 1: Cadet

How can I get data usage on screen of device

Logical_08
Level 1: Cadet

I'm on an older plan with 25GB of data. I registered for the extra 25GB of data the other day which was applied to my account but today I have seen that my allowance has been changed again back to 12GB for some reason 

Naoms
Level 1: Cadet

I have tried several times, I have registered and used the details that are on my bill, however it says my details do not match. I am studying from home now as it is mandatory. My phone says I have used 70GB  in 2 weeks which seems ridiculous. 

I cann ...

Lilypoppy
Level 1: Cadet

I have just received a data warning for having used 2GB of data.  I've just checked and my plan and it includes 20GB of data, or is supposed to.  How do I check what this means when noone is answering the phones atm.  Thanks. 

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