Mobiles & Tablets

Data Usage

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Level 2: Rookie

how can I obtain call records for the year?

Level 1: Cadet

I signed in July 2018 my bill details have been changed and now i no longer have my extra 5gb data 

Level 1: Cadet

I have 3 pre-paid mobiles that get mobile data charges up to 20MB at exactly 12.00am.I have read through the threads and the best explanation I can find is that these charges are a back end billing catch up for usage during the day.Only problem is th ...

Level 1: Cadet

Hi i am using a netgear aircard 790s 4g on a brand new service i started this week ,and what i have noticed is that if i download say a 150mb mp4 file it will show up my data usage in real time on the aircard manager telstra page as using over 200 mb ...

Level 1: Cadet

I received this email from telstra today: Dear Neil, We've identified an issue that meant that data usage notifications for your Mobile Broadband service under account <Removed for Privacy> were sent by SMS and may not have been visible on your Mobil ...

Level 1: Cadet

Hi There,   Can someone please help me to find a reason why we cannot call, message or use data? The phone is currently offline. I have already made the payment before the due date.
Our account number is    Image and account number removed to protect ...

Level 1: Cadet

I watched last nights game via my free app. But this morning received a data warning. Any ideas why? I've checked my account and it is current to Jan 2020

Level 1: Cadet

Hi. I need assistance with incorrect International Day Pass data usage showing on my Telstra 24x7 App.  Have tried contacting Telstra via Live Chat (not working) and even FaceBook (get intermittent replies from different people, hours apart). I have ...

Level 1: Cadet

Hi all, I’m on the 100gb broadband Dara plan as NBN isn’t set up yet at my address. I am watching my data usage go up when no one is home and the internet is idle. I have a google wifi mesh connected but it states it’s Idle too. Has anyone else dealt ...

Level 2: Rookie

I have shared data between my phone and tablet, for the past 2 months I have been running out of data on my tablet only, can anyone explain this please 

Level 1: Cadet

i work overseas. How do i set up text messages to divert to another international number?

Level 2: Rookie

What in hours of use does 3.49GB of Data give?

Level 1: Cadet

My son is overseas in the UK and has a Telstra pre paid mobile- we purchased a $29 roaming pack for him which only has 100 mb included. He has 100 GB available on his databank, will the phone automatically start using that once his 100 MB is used? It ...

Level 1: Cadet

Hi. I am currently on Telstra Pre-Paid Max and wondering if I can get another data-only SIM linked to the same data bank? P.S. Personal hotspot is not an option

Level 1: Cadet

How do I know what day my data resets?

Level 1: Cadet

I received the same email 6 times from Telstra regarding my plan details and all have the same 2 attachments.
How can I confirm what plan was selected?

Level 1: Cadet

How do I know what day my data resets? My phones only new but I was never sent a text saying what day it all resets.

Level 1: Cadet

Confused about Data Add On Pack recently purchased. Are mobile calls to standard numbers within Australia included? My data usage away from home is minimal but calls aren't. Thanks for any help in answering this.

Level 1: Cadet

It would be good in Telstra Tools for Small Business to have visibility regarding data sharing groups. Right now there is an alert that a service is part of a group, but no way to check which services are in which groups.  I also suspect the info reg ...

Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Level 1: Cadet


Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Level 1: Cadet

Its false advertising! Doesn't work

Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

Level 1: Cadet

Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

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