Mobiles & Tablets

Data Usage

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
qld19
Level 3: Gumshoe

Can anyone tell me why, at midnight every night, I am being charged a Data Usage fee? And that is every night. I have a pre paid, and nearly all my data usage is going for nothing. I am obviously not sitting there every night at midnight and using my ...

Bella281
Level 1: Cadet

I received a text message from Telstra a week ago that stated should I set up direct debit to pay my monthly iPhone bill i would receive an increase in my GB usage but that hasn’t happened 

Shazza70
Level 1: Cadet

I didnt get my bonus data when i recharged sharryn <removed for your privacy>

Pah310
Level 1: Cadet

I want to buy unlimited data for a month 

Mick811
Level 1: Cadet

I also received a text message saying that I'd used most of my phone credit which I thought was rectified by upgrading my plan

Colilaca
Level 1: Cadet

Hi my internet is slow but no outages in my area got a letter today informing me internet to go slow but this referred to my old plan changed a few weeks ago not my new plan and I haven’t used it all what is going on?

Ansett76
Level 2: Rookie

I live in a share house, my housemate has the internet in their name. For over 6 months we have basically had no internet and Telstra has failed to fix this on many occasions so the ombudsman has now been involved. The solution? A refund of the home ...

UserID01
Level 1: Cadet

Does anyone know about APN settings on a iPhone and a iPad and how they should be set up? 

Gallo
Level 1: Cadet

My daughter is travelling overseas and I want her to have Fon WIFI, how can we make this happen as she has already left the country and is in France.

RMH60
Level 1: Cadet

Hello. I’m on the new Mobile Small Plan, travelling to the US shortly. For a 10day holiday, the roaming charge will be $100 based on $10 per day (+ SMSs etc) and I keep below 200Mb/d. Is that my least expensive option? Thanks

jordie13
Level 2: Rookie

I have shared data between my phone and tablet, for the past 2 months I have been running out of data on my tablet only, can anyone explain this please 

Dvgh
Level 1: Cadet

i work overseas. How do i set up text messages to divert to another international number?

ASCLEO
Level 2: Rookie

What in hours of use does 3.49GB of Data give?

Angie11
Level 1: Cadet

My son is overseas in the UK and has a Telstra pre paid mobile- we purchased a $29 roaming pack for him which only has 100 mb included. He has 100 GB available on his databank, will the phone automatically start using that once his 100 MB is used? It ...

theyaskedname
Level 1: Cadet

Hi. I am currently on Telstra Pre-Paid Max and wondering if I can get another data-only SIM linked to the same data bank? P.S. Personal hotspot is not an option

zzzzhu456
Level 1: Cadet

How do I know what day my data resets?

bob1981
Level 1: Cadet

I received the same email 6 times from Telstra regarding my plan details and all have the same 2 attachments.
How can I confirm what plan was selected?

Koko04
Level 1: Cadet

How do I know what day my data resets? My phones only new but I was never sent a text saying what day it all resets.

Happyhammond
Level 1: Cadet

Confused about Data Add On Pack recently purchased. Are mobile calls to standard numbers within Australia included? My data usage away from home is minimal but calls aren't. Thanks for any help in answering this.

Abroxx
Level 1: Cadet

Hi All,

I just did the subscription for Telstra Live Pass. While registering it was written that live afl pass will be DATA FREE for Telstra mobile customers.

Not sure If I am misunderstanding something. Does data free streaming means Mobile data won't ...

azelia81
Level 1: Cadet

It would be good in Telstra Tools for Small Business to have visibility regarding data sharing groups. Right now there is an alert that a service is part of a group, but no way to check which services are in which groups.  I also suspect the info reg ...

oz_dj_man
Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Simon1987
Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Basu
Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Chikonwing
Level 1: Cadet

(Solved)

Jeff30
Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Slewis
Level 1: Cadet

Its false advertising! Doesn't work

shaneboorer
Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

DO58
Level 1: Cadet

stuthom
Level 1: Cadet

Currently when you are going to go over your included data usage in a month, you can add additional data packs to your account. BUT.... they are added as monthly subscriptions, meaning that you will get charged both for this month and then the next m ...

Our community experts

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now