Mobiles & Tablets

Data Usage

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KS19
Level 2: Rookie

How does someone tap into my account to steal my monthly data allowance on my home phone/internet account?
No modems are plugged in, I have changed my passwords on Telstra account etc. Is there something I'm missing... somewhere else I need to change ...

Nhopiu
Level 1: Cadet

My device keeps rebooting whenever I connect my phone to. So I updated lastest firmware NTG9X25C_01.00.61.00.
Now it doesnt reboot anymore but showing: usage meter cannot be displayed at this time.
Plz fix it!!!

SusieG
Level 1: Cadet

My Nighthawk uses an Easy Share Bonus Data Sim linked to my mobile but i can't get it to connect to my mobile data usage meter. There is a phone number for the sim, but to add it, I need to receive a PIN by message. Any suggestions?

iVan2019
Level 1: Cadet

Is NETFLIX data metered on Telstra Mobile Broadband if it is part of the My Offers for 1 month free access ?

Edcru
Level 1: Cadet

Hello
I have no luck each time I try to top up my data usage through my mobile app . I get a message saying I will receive an email within the hour but nothing ever happens .
I always have to call to activate my top up and I’m told there is a glitch wi ...

CountChristo
Level 2: Rookie

All day I have benn unable to connect ti internet over 4G. I can send and receive calls but not access the internet on my mobile.

MissTiff
Level 3: Gumshoe

Hi - I have data usage alerts turned on for my postpaid mobile and am happy to leave it turned on, but NOT when I am sent FIVE SMS's which are identical within two minutes at 10:42pm!
Is there any valid reasoning why this occurs?  How can I reduce thi ...

Ang-cu4ajb
Level 1: Cadet

There is something strange going on with my data usage for the billing periods of January and February.
I have never once used up my data allowance and with 10 days left I have apparently used 251.65G. (I had to use a top up... first time ever). My pr ...

Long3
Level 1: Cadet

How can l check account balance online

Calvo1
Level 1: Cadet

How can I access my data bank? I click on it + nothing. My data just ran out + I couldn't access data bank so I just recharged another $30. Can I access it or is this just a con?

Long3
Level 1: Cadet

How can l check account balance online

GjBees
Level 3: Gumshoe

Hi, My 4G dongle device 'TP Prepaid 4GX WiFi Plus" has disappeared from my online account. Also when I turn it on and go to the recharge site my SIM# is not found. I know I haven;t used it for a while but I have it as a backup. It should not have dis ...

hm9
Level 2: Rookie

Can I change my mobile plan to a smaller plan
I don't even use a quarter of my data

NHVSjason
Level 1: Cadet

Does watching shows/movies on foxtel now (Telstra offered service as part of a phone plan) count against my mobile data usage?

Josh_41
Level 1: Cadet

Is there a minimum I have to recharge in order to have the "active recharge" required to keep the bonus data? Or can I just recharge $10/$20 instead?

rootreat
Level 1: Cadet

Have just got this extra data but I will be recharging in 4 days on the basic plan does that mean I will lose it before I even have I chance to use it?

fabo1
Level 2: Rookie

Can I share my phone data with my internet without having to link via wifi? The phone plan got mixed up on my last upgrade and I have far more data than I need on the phone so can I link them in my account so if I go over on my home internet it will ...

Frecks
Level 1: Cadet

How to stop automatic extra data charges between charged to my mobile phone account

Hookie77
Level 1: Cadet

I want to be able to share my mobile data with my daughters tablets. Neither tablet has a sim card, both children are under age 12

Lesann
Level 1: Cadet

My other family mobile phone has a pre-paid plan with another company which used Telstra 4G.   When I check the usage for any given month there is a list of telstra.wap charges about every 20 minutes through the whole 24 hour day/night.   This phone ...

Nhopiu
Level 1: Cadet

My device keeps rebooting whenever I connect my phone to. So I updated lastest firmware NTG9X25C_01.00.61.00.
Now it doesnt reboot anymore but showing: usage meter cannot be displayed at this time.
Plz fix it!!!

SusieG
Level 1: Cadet

My Nighthawk uses an Easy Share Bonus Data Sim linked to my mobile but i can't get it to connect to my mobile data usage meter. There is a phone number for the sim, but to add it, I need to receive a PIN by message. Any suggestions?

oz_dj_man
Level 1: Cadet

Gday I’m staying down in Gippsland for a month or so and are flying through my data as I don’t have my home internet. Telstra want to charge me an extra $55 for a pathetic 8gb added to my already overly priced plan.

What are some much cheaper alternat ...

Simon1987
Level 1: Cadet

Recent issue with mobile data running HAM and the fix.

*If you are experiencing a similar issue to the below, get onto it before the charges land and identify what is causing the usage, efficiency is key!*

What happened:

I’m on a 60GB plan and was recen ...

Basu
Level 1: Cadet

Wow the best Monday ever. Early 8am shift and the only way to get through was my phone but thanks to the best network in the country while everyone was on their phone all I did was to put the headphones on and keep checking the phone every 5mins.
Huge ...

Chikonwing
Level 1: Cadet

(Solved)

Jeff30
Level 1: Cadet

I have 75gb of data on my Samsung S8 phone that I use to connect my laptop to the internet. With my plan if I exceed this Telstra automatically sends me 1gb for $10.To avoid excess data usage I went into my phone settings and manually set a data limi ...

Slewis
Level 1: Cadet

Its false advertising! Doesn't work

shaneboorer
Level 1: Cadet

If I wanted to be read standard Telstra policies, I can log on and read them myself on the website. I don’t need them “Parroted” to me by a Phillipines call centre operator. When I make the effort to wait 30 minutes on hold, I expect decent customer ...

DO58
Level 1: Cadet

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