CrowdSupport®
Level 1: Cadet

broadband data automatic top up

if you exceed your data limit Telstra automatically top up data at an additional cost

 

Advise of usage is received by customer at 50% and at 85% and at 100%

app telstra 24/7 should enable you to choose wether to top up or not

 

I feel the choice to top up should be selectable  by the customer

e.g 1 day to next top up Customer may choose a different data access point e.g home data or free wifi point

 

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: broadband data automatic top up

You currently get that option. Once you get the 85% warning, then if you don't want the Automatic Top Up to be applied, you should be careful with your usage.

 

The Automatic Top Up is standard amongst all 3 Major Australian Carriers. It is much better than the excess usage charges that we used to get hit with.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

Keep tabs on your estimated usage with the My Telstra app.

Find out more