Level 1: Cadet

excess data download

Ihave just started a new billing cycle as of today 16/11/2017.  Immediately after connecting my 4G Advanced modem it is showing 10%.  There is a shared data with other mobile units but there is virtually no useage shown.  Can some one give somw advice thanks.

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Telstra (Retired)
Telstra (Retired)

Re: excess data download

Hi Geoff60 


To have this further investigated, you are best to speak with our 24x7 Billing Live Chat team as they have access to your account and therefore can look into this for you. 


Kind Regards

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