CrowdSupport®
Highlighted
ynotjohn
Level 2: Rookie

how to get call records

Answered

how can I obtain call records for the year?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: how to get call records

From that screen, click on the "View Detailed Bill" link.

Then on the right hand side of the screen, there is an option to select a bill and a link below that to "Download Full Itemised Usage - CSV"

 

You need to download the records one bill at a time.

 

I'll get the Moderators to delete your screenshot as it contains your Account Number.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
Level 22: Superhuman

Re: how to get call records

Using your online acount..go to

Billing and Payments 

Online billing

View bills

Select which service 

Full itemized usage 

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers.
"Being 75 years of age, entitles "you" to be an expert at everything!!"
ynotjohn
Level 2: Rookie

Re: how to get call records

ONLINE billing does not show as an option. See screenshot below

 

Image removed to protect your privacy as it displayed personal information on this public forum.

Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: how to get call records

From that screen, click on the "View Detailed Bill" link.

Then on the right hand side of the screen, there is an option to select a bill and a link below that to "Download Full Itemised Usage - CSV"

 

You need to download the records one bill at a time.

 

I'll get the Moderators to delete your screenshot as it contains your Account Number.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

ynotjohn
Level 2: Rookie

Re: how to get call records

You are a true GURU. Thanks

ynotjohn
Level 2: Rookie

Re: how to get call records

I already thanked the responder to my query. But, in response to Telstra email, thanks again and yes problem is resolved.

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App and direct debit ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now