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daffy44
Level 5: Eagle Eye

my credit is just sitting there unused while telstra takes money out of my account

Why isnt my credit being used?

 

Telstra you are taking money out of my account without using my credit why?

 

I would like you to use my credit or I am going to stop my direct debit until you use my credit.

 

A credit is supposed to be used not just sit in my account while you take money out of my bank account

DAPHNE COOMBER

DAPHNE COOMBER

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: my credit is just sitting there unused while telstra takes money out of my account

Hi daffy44,

 

Thanks for taking the time to reach out and contact us directly surrounding this. I appreciate your concern and trust we will be able to clarify this for you.

 

With a Direct Debit, fixed or automatic, if there are any amounts outstanding or if your account has a credit, we will withhold your Direct Debit payment until you have paid the overdue amount or expended any credit. You can check your balance by logging into My Account.

 

You can view more information along with the options on how to manage your Direct Debit at : https://www.telstra.com.au/support/category/account-billing/paying-my-bill/set-up-and-manage-your-di...

 

 

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