CrowdSupport®
DLN
Level 1: Cadet

text alerts

I don't understand why I received a text saying my recharge balance is running low. Online my usage is as follows:
Recharge credit$4.57 remaining Expires 11 Apr 14
CapCredit$194.81 remaining Expires 11 Apr 14
Cap Talk And Textincluded Expires 11 Apr 14
Data CapData235.4MB max remaining Expires 11 Apr 14
Why do I need to recharge yet? I recharge every month so why have I got an alert?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Clyne
Level 11: Detective

Re: text alerts

Hi DLN!

 

The low credit alert is defaulted to $5 or below main credit balance. Regardless if you have enough bonus or cap credits remaining, if the main balance is low you'd still get the notification.

 

You can change the set up though to your desired balance alert amount through your MyAccount.

 

 

I eat cookies and kudos! Happy thoughts!

Cheers!
Clyne

Telstra 24x7®

Keep tabs on your estimated usage with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now