Pierre48
Level 1: Cadet

Telstra Home Dashboard

I have the Home Dashboard installed on my iPhone X. In the "Devices" tab it shows a list of devices connected to my network. Many of these devices are shown as "Unknown". When attempting to identify these devices I am instructed to tap on the pencil icon within the expanded view detail to edit. There are, however, no pencil icons on any of the listed devices apart from my iPhone.

Is there any way to identify these devices in the app in the absence of the pencil icon?

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5 REPLIES 5
Telstra (Retired)
Telstra (Retired)

Re: Telstra Home Dashboard

In the Home Dashboard app, once you have clicked on the devices tab you can select one of the devices marked as unknown. On the next screen you should have the pencil icon in the top right hand corner as shown in the image below.

 

Home Dashboard Device Details

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Time4Technology
Level 2: Rookie

Re: Telstra Home Dashboard

Can anybody else see the pencil icon -I can’t 

Pierre48
Level 1: Cadet

Re: Telstra Home Dashboard

Neither can I and that was the issue on which I was seeking assistance.

Support Team
Support Team

Re: Telstra Home Dashboard

Hi guys, thank you for letting us know. I have passed this to our products team to get this issue looked into.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

frankpalmer
Level 1: Cadet

Re: Telstra Home Dashboard

would really like it when this problem is corrected

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