teagan1987
Level 2: Rookie

receiving text msg

Answered

why am I not receiving a lot of my text messages- they have been answered but I don't get all of them 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: receiving text msg

Thanks for confirming @teagan1987

 

It sounds like you may still have iMessage activated. Please follow the steps detailed at https://tel.st/jq9rj to turn this off and don't hesitate to let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Highlighted
teagan1987
Level 2: Rookie
Accepted Solution

Re: receiving text msg

thankyou Dani - solved . I took it down to Telstra shop in Brookvale and the technician just dismissed me as I was getting some texts but not all - he said it's fixed, it's fixed. Didn't ask me for my iPhone to check.

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4 REPLIES 4
Support Team
Support Team

Re: receiving text msg

Hi @teagan1987

Are you able to expand on your issue a little more? You are aware an SMS has been sent to you but you do not ever receive them? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

teagan1987
Level 2: Rookie

Re: receiving text msg

I've changed from an  iPhone to android - people receive my texts but I don't get the replies that they send  tx June 

Support Team
Support Team
Accepted Solution

Re: receiving text msg

Thanks for confirming @teagan1987

 

It sounds like you may still have iMessage activated. Please follow the steps detailed at https://tel.st/jq9rj to turn this off and don't hesitate to let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
teagan1987
Level 2: Rookie
Accepted Solution

Re: receiving text msg

thankyou Dani - solved . I took it down to Telstra shop in Brookvale and the technician just dismissed me as I was getting some texts but not all - he said it's fixed, it's fixed. Didn't ask me for my iPhone to check.

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