CrowdSupport®
jr123
Level 2: Rookie

I have a new Samsung S8 and have no VoLTE activation button

I can receive texts and data but can't get voice in 4G small cell area

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8 REPLIES 8
Level 24: Supreme Being
Level 24: Supreme Being

Re: I have a new Samsung S8 and have no VoLTE activation button

There is no VOLTE setting on the phone. VOLTE should automatically be enabled if your SIM and account supports VOLTE. The setting used to be under settings > connections > mobile networks.

 

jr123
Level 2: Rookie

Re: I have a new Samsung S8 and have no VoLTE activation button

On my friends phone under mobile networks there is a toggle to turn on VoLTE but mine does not have it. I think it is sim related but the nearest telstra shop is 300 km away. 

 

Level 24: Supreme Being
Level 24: Supreme Being

Re: I have a new Samsung S8 and have no VoLTE activation button

Is there phone an S8 with Telstra firmware connected to Telstra network?

jr123
Level 2: Rookie

Re: I have a new Samsung S8 and have no VoLTE activation button

Yes

Level 24: Supreme Being
Level 24: Supreme Being

Re: I have a new Samsung S8 and have no VoLTE activation button

Is the firmware in both phones the same? You could temporarily swap Sims to see if it is the phone or the sim causing the problem. If its the Sim you can order a replacement SIM by calling 13220 and say replacement SIM when asked for reason of call. When issued with new SIM the old SIM will be disabled.

 

https://crowdsupport.telstra.com.au/t5/Accounts-Plans/SIM-Card-Sizes-and-Replacements/ta-p/610455

jr123
Level 2: Rookie

Re: I have a new Samsung S8 and have no VoLTE activation button

Thanks for your help but I'll be going somewhere there is a Telstra shop next week so I'll wait until then, I'm not in a small cell area at the moment so it works here on 3G.

Cheers

 

Support Team
Support Team

Re: I have a new Samsung S8 and have no VoLTE activation button

Appreciate the update.

 

Let us know if you do have any other questions once you have been to the store.

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jr123
Level 2: Rookie

Re: I have a new Samsung S8 and have no VoLTE activation button

I went to the telstra shop in port Augusta and they had no idea. 

I have lte here and it works fine but still no volte. The model is SMG950U1

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