Telstra Products & Services Team
Telstra Products & Services Team

Outdoor Camera motion sensitivity update

Following your feedback, we are updating the motion detection in your Outdoor cameras to make them less likely to trigger motion events due to small changes like moving trees and plants. Your camera is being automatically updated over the next two days to take advantage of these changes. If your camera is offline during this time, it will update to the latest firmware once it comes back online.

Now is a good time to check your sensitivity settings (High, Medium or Low) and adjust to suit your needs. We suggest starting on High or Medium and adjusting downwards if you are getting unwanted motion detection. In our testing Medium and Low provided a reduction in events triggered by small movement from trees and plants.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 1: Cadet

Re: Outdoor Camera motion sensitivity update

Update was working great until a couple of days ago when it stopped picking up any motion at all. One day it was picking up everything ( 10 - 15 a day) and now I have people walking in front of it and no recording. What happened?!?
Telstra (Retired)
Telstra (Retired)

Re: Outdoor Camera motion sensitivity update

Sorry for the delayed response. Are you still experiencing this issue or have you contacted Tech Support to discuss this further?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Locate SIM enabled tablets and phones using our Telstra Locator in the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now