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Vickyriddio
Level 1: Cadet

Sim activation

I bought a new phone yesterday and transferred my old prepaid virgin phone number to telstra (now on a plan) my new phone still says emergency calls only, like the Sims not activated? Not sure...

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Support Team
Support Team

Re: Sim activation

Hi Vickyriddio,

Thanks for reaching out. Sorry to hear about the issues you are having with your mobile, I can understand this would be quite frustrating.

I recommend contacting our activations team on 1800800019 to look into this further.

Please let me know how you go.
 

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